RESEA Case Manager

Job Title : RESEA (Reemployment Services & Eligibility Assessment Program) Specialist

Reports to: Business Services / Area Manager

Position Classification: Non-Exempt

Location: Tyler, TX

Wage range: $19 - $21 per hour

Bilingual preferred!

Primary Objectives of Position: Provides integrated workforce planning services to career center job seekers. Aids job seekers in developing, evaluating, and effectively initiating and implementing plans to find employment and/or employment skills. Work involves developing and maintaining contact with job seekers, and/or service providers for service needs. Helps job seekers to engage in self-assessment.

Essential Job Functions:

• Outreaches to potential program participants, explaining the benefits and requirements of the program, and the effects of non-participation for mandatory participants.
• Connects participants with services to start a career that maximizes their earnings potential.
• Triages customer needs and refers to other workforce programs that align.
• Facilitates program orientation virtually or in person.
• Schedules meetings with customers.
• Meets with customer in person or remote based on their needs, providing the following services:
  • Enrollment into the Employment Service program
  • Review work search activities
  • Provide information about available jobs based on the customers' skills and interests.
  • Assist in creating an individual employment plan, with next steps in career goals.
  • Schedule workshops, services or other follow up meetings.
• Interviews job seekers to assess ongoing service needs, obtain occupational information and explore the full range of employment opportunities and/or training.
• Coaches job seekers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information.
• Provides career advisement including the development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services.
• Performs visits to job seekers' homes, training providers' sites, and /or employment sites.
• Accurately documents job seeker interactions through well-written case notes in an automated system.

• Ensures that case files meet or exceed programmatic requirements.
• Addresses the unique needs and barriers of job seekers and create and maintain an environment of inclusion for all participants by making job seeker referrals to appropriate workshops, assessments, and internal programs while ensuring equitable access for all individuals regardless of needs or barriers.
• Utilizes Extreme Job seeker Service behaviors in all interactions with internal and external job seekers.
• Reports issues with UI eligibility and non-participation to state agencies.
• Works in a fast-paced environment involving multiple appointments with job seekers on a daily basis.
• Updates processes quickly if changes are made by program management.

Other Job Duties: This is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting, and reaching to perform essential job functions. Working conditions are primarily in an office environment with the possibility of weekly scheduled travel to other locations.

Education : Bachelor's degree or equivalent experience is required.

Experience : Minimum of two years' experience in case management or workforce development with at least one year's experience working with computer systems for data entry and data review. Previous experience in staffing and recruiting is preferred.

Required Competencies: Job seeker/client focus, learning orientation, communication proficiency, teamwork orientation. Exceptional outreach skills. Ability to work quickly and provide uniform results. Technical capability including the ability to learn and operate new applications quickly and proficiently. Ability to deal with challenging situations. Adept at adapting processes quickly with little notice due to continued changes and development within the RESEA program.

Skills/Abilities: Understand the recruitment, data entry, and customer requirements for assigned programs. Understand and follow program policy. Knowledge of employment recruiting practices. Ability to engage, understand, and respond to the needs of business accounts. Proficient with Microsoft Office. Excellent verbal and written communications skills are necessary. Ability to accurately document customer interactions through well-written case notes is a must. Knowledge of business practices within specific industry is preferred. Must have the ability to work in a fast-paced and diverse environment. Strong familiarity with regulatory entities and their laws and guidance that apply to job posting and recruitment, individual training accounts, employed worker training, customized training, and on-the-job training.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Equal Opportunity Employer

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.