Service Desk Analyst

MB2 Dental
Carrollton, TX

At MB2 Dental, we prioritize superior customer service and the efficient operation of our information technology systems. We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT equipment and software issues, and providing IT support to on-site staff and partner offices.

MB2 Dental is pleased to offer a competitive compensation package that includes medical/dental/vision/life insurance, long- and short-term disability, generous PTO, paid holidays, traditional and Roth 401(k) options, and more.

Service Desk Analyst Responsibilities:

  • Resolve incoming end-user IT-related issues for remote partner offices and onsite users.
  • Prioritize the resolution of IT concerns and escalate issues to relevant stakeholders.
  • Perform system installations, updates, and maintenance for practice management systems.
  • Collaborate with vendors to resolve remote partner office issues.
  • Document processes and maintain service desk records.
  • Actively participate in staff meetings to recommend optimizations for IT performance and prevent future problems.
  • Collaborate with internal departments to ensure IT needs are met.


Service Desk Analyst Requirements:

  • CompTIA A+ and Net+ certifications or at least 3 years of experience in IT performance analysis and end-user support in the health industry.
  • Must have experience operating at Tier 2 or higher within a service desk or technical support environment.
  • Ability to lift up to 75 lbs. and assist with equipment setup and relocation when necessary.
  • Proficiency in customer relationship management (CRM) and task management software.
  • Exceptional analytical and problem-solving skills.
  • Advanced collaboration, communication, and interpersonal skills.
  • Excellent organizational and time management skills.
  • MacOS experience or certification is highly preferred, particularly for supporting end users who rely on Apple products and services.
  • Dental support experience is a plus, as familiarity with dental practice management systems and technologies will be beneficial when supporting our teams.


MB2 Dental Solutions, LLC is an equal opportunity employer.

Posted 2026-04-24

Recommended Jobs

Dermatologist Opportunity In Cedar Park, Texas

Confidential
Cedar Park, TX

Cedar Park, Texas Dermatology Opening | General Dermatology JOB DESCRIPTION U.S. Dermatology Partners is seeking exceptional Board-Certified or Board-Eligible Dermatologist to join our premie…

View Details
Posted 2026-06-06

Customer Service Representative

Pollo Regio
Grand Prairie, TX

Pollo Regio Corporate Office is looking out for a team member in Customer Service who has an excellent customer service experience via email, online chat, social media, and phone. The Representative …

View Details
Posted 2026-06-04

RIN Trader

Exxon Mobil
Spring, Montgomery County, TX

Job Group Capability Trading Job Group Trading Job Role Description Develop and execute commercial strategies for the optimal purchase, sale, and management of Renewable Identifi…

View Details
Posted 2026-06-06

PRN CRNA

NIC Dallas PLLC
Plano, TX

Job Description Job Description Nuvia Dental Implant Center, a growing full arch dental implant center, is looking for a skilled CRNA to join our team at our office in Plano, TX. We provide imp…

View Details
Posted 2026-03-21

Behavior Technician

Fast Track ABA Center
Katy, TX

Benefits: Dental insurance Health insurance Paid time off Vision insurance Wellness resources Why work for Fast Track ABA Center? About us: Fast Track ABA Center was founded by Samanth…

View Details
Posted 2026-06-06

Network Engineer

VirtuCrypt
Austin, TX

Network Engineer Austin, TX VirtuCrypt is seeking talented individuals for the position of Network Engineer. This position offers an opportunity for a passionate, motivated individual to work wi…

View Details
Posted 2026-05-29

Special Education Teacher- Full time

BlueCloud Staffing
Amarillo, TX

BlueCloud Staffing is seeking an energetic Special Education Teacher for a school district in Amarillo, Texas. Join a community-focused district committed to student success.   Responsibilities: …

View Details
Posted 2025-11-27

Women‘s Health Nurse Practitioner Position in Austin, TX

Confidential
Austin, TX

Overview Our affiliate, Unified Women‘s Healthcare of Texas, is looking for an experienced Women‘s Health Nurse Practitioner (WHNP) to join our well-established practice, Hill Country OBGyn in Austin…

View Details
Posted 2026-06-06