Business Office Supervisor

ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit

PURPOSE

Under general supervision, is responsible for daily supervision of business office staff performing duties such as appointments, check-in/check-out, patient registration, referrals, review of claim queues, medical records, etc . Duties include but are not limited to coaching, motivating, staffing, evaluating, and training staff. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Manages, trains, coaches, develops, and supervises a variety of front and back office staff and/or HIM staff in a busy outpatient clinic.
• Ensures business processes and protocols are followed in the business office and medical records areas.
• Meets staffing requirements as determined by the clinic management team, in a manner that effectively and efficiently meets the needs of the providers and patients.
• Builds communication and teamwork by holding regularly scheduled staff meetings to communicate clinic and/ or organizational information.
• Remains knowledgeable concerning policies and procedures, and interprets and implements changes accordingly.
• Maintains records of attendance, on-going evaluation, time off requests, and counseling.
• Interviews prospective employees and communicates with Human Resources throughout the hiring process.
• Works with Staff Development to coordinate new hire training for new employees.
• Coordinates on-site training for new and existing staff members.
• Participates with management team in developing and working towards individual clinic goals.
• Evaluates staff performance and provides regular feedback to the staff.
• Coordinates with the Clinic Manager and Human Resources to provide and document counseling or discipline, as appropriate.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy.

OTHER DUTIES AND RESPONSIBILITIES

• May be responsible for provider schedule maintenance, auditing of provider charges for claim submission, and addressing insurance denials.
• Attends ongoing organizational leadership training to improve leadership and supervisory skills.
• May be asked to assume responsibility for the Clinic operations in the absence of the Clinic Manager.
• Performs other duties as assigned.

QUALIFICATIONS

Education and Experience

Required: High school diploma or GED. Two (2) or more years of experience working in the office of a clinic or similar healthcare related setting.

Preferred: Supervisory or lead experience.

Knowledge, Skills and Abilities

• Knowledge of medical insurance, collections, and appointments.
• Knowledge of medical terminology.
• Familiarity with procedural and diagnostic coding.
• Excellent customer service skills.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Ability to analyze problems, make decisions, and manage conflict.
• Ability to train and monitor staff to ensure compliance with federal, state and local regulations and established practices; implements new policies/procedures and keeps employees abreast of current changes and standards as they related to business needs.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.