Admin Assist I

: About Williams Sonoma - Arlington, TX Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams' single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams - Sonoma. Pottery Barn and West Elm. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery - and are looking for a job with a strong opportunity for gaining new skills and for advancement - our Supply Chain Organization could be just the place for you. Williams-Sonoma, Inc Supply Chain Overview In 2024, Williams-Sonoma was recognized as a Great Place to Work ® and Forbes Best Employers for Women and Diversity, honors which reflect that we are truly a people-first organization. Our operation includes:

• Over 4,000 Full-Time Associates across the Supply Chain
• 15.1M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
• Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi, Arizona, and Tennessee totaling 3.9M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi and Tennessee
• Manufacturing facilities located in North Carolina and Mississippi totaling 861k square feet with over 1,500 full-time employees producing approximately $900 million - $1 billion in sales of upholstered furniture3 Sutter Street Upholstery Factories located in North Carolina and Mississippi with over 1,400 FTE's producing approximately $900 million to $1 Billion in sales of Upholstered furniture
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

With minimal supervision, supports Operations Manager/GOM with helping to monitor operations to eliminate hazardous activities and enforcing company health and safety guidelines, inspecting work spaces and products to ensure they are up to safety standards, and providing workplace safety training. Working with operations management, leads, and team to provide daily operations to support at the Home Delivery HUB. The Admin Asst I position is located in Arlington, TX. You'll be excited about this opportunity because you will....

• Run and scrub various reports to keep consistent inventory flow
• Professional approach to all calls related to customer orders for all brands
• Handle all AMS/AFS/FM calls as it pertains to scheduling and follow up on all in home repairs
• Assist Operations Manager in all facets of operation
• Work with management and 3PL to drive customer experience, along with dispatching of all SPECIAL trucks on a daily
• Detailed analysis of all customer exceptions including incidents and DM/DF
• Research and Analyze orders for delivery for customer service opportunities
• Day to day customer contact as it pertains to scheduling of deliveries, pickups, and /or furniture medic
• Handles processing, scheduling and follow up on all HPO orders for DTX
• Assist with escalated inbound and outbound calls
• Keep work area safe, organized and clean according to general office practices and OSHA requirements daily
• Utilize Williams-Sonoma's Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standards
• Other duties as deemed necessary

Check out some of the required qualifications we are looking for in amazing candidates….

• High School diploma or equivalent
• Excellent attendance and willingness to be part of a team - performing whatever duties are necessary
• 6 months combined work experience and demonstrated knowledge of all systems (i.e. HubWm, SanFran, PKMS, CCUI, etc.), or other equivalent systems
• MS Office Proficient: Outlook, Word, and Excel (Intermediate to Advanced)
• Ability to multitask using multiple systems to achieve one-in customer call resolution
• Strong written and verbal communication skills necessary
• Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner
• Flexible to work overtime as required

We prefer some of these qualities as well….

• Prior customer service experience preferred

Review these physical requirements, as they play a major part in this role….

• Must be able to walk, stand, bend, and lift throughout the day
• Able to use computer for an extended period of time
• Comfortable sitting 90% of the day

Our company benefits are second to none in the industry….

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offerings, please visit MyWSIBenefits.com

EOE