VP of Customer for North America

VP OF CUSTOMER - NA

Fort Worth, Texas | Dallas–Fort Worth Metro | Hybrid

TOA Global supports 1,100+ accounting firms worldwide with world-class offshore talent. With 4,500+ team members globally, we are continuing to scale our presence across North America, focusing on deepening client partnerships and driving long-term growth.

ABOUT THE ROLE

We are seeking a high-impact VP of Customer of North America to lead our customer function which comprises of a strong 450+ client base including some of the market’s leading CPA firms. This role is for a confident and credible leader who has strong experience in driving B2B revenue growth, customer retention and advisory. This role is aligned to CREATE GROWTH + Accelerate Revenue and enhance customer engagement.

This role will work alongside senior leadership to influence the overall sales strategy of the region, as well as provide input to sales workforce planning, team design and market expansion.

As a natural coach and mentor, you will be able to move into execution where required to ensure customer success and excellence across all client segments, whilst also seamlessly collaborate and provide executive level insights based on your client knowledge.

Develop strategic account plans with the existing account base that creates a strategy and deliverables that align to actions to acquire, grow and keep the customer

REVENUE OBJECTIVES

30%- 50% year-over year revenue expansion within the existing client base by deepening account relationships, identifying upsell and cross-sell opportunities outcomes within current & new customer base.

Implementation of key initiatives to increase revenue from current clients through proactive engagements, tailored success plans, data-driven expansion strategies by providing insights to create value for the client’s business withing the NA Market.

WHY THIS ROLE

Own and drive customer retention and growth across North America

Lead a high-impact function at the center of revenue and client success

Partner closely with Sales, Marketing, and Operations leadership

Opportunity to shape customer strategy in a fast-scaling global company

Competitive executive package with performance incentives

WHAT YOU WILL DO

• Own customer retention, expansion, and overall revenue growth for existing clients in North America
• Develop and execute a best-in-class customer strategy aligned with regional growth goals
• Lead, coach, and scale a high-performing customer-facing team
• Build strong, trusted relationships with C-suite stakeholders and key clients
• Partner cross-functionally with Sales, Marketing and Operations to improve client outcomes
• Drive CRM system discipline, ensuring forecasting accuracy, and customer health visibility
• Identify opportunities to expand TOA’s footprint within existing accounts
• Lead initiatives that enhance customer experience and operational excellence

WHAT YOU WILL BRING

• 6+ years of proven experience in sales, customer success, or account management roles
• 3+ years of leadership experience managing high-performing, preferably global teams
• Strong commercial acumen with the ability to drive revenue through customer growth
• Excellent stakeholder management and executive communication skills
• Data-driven mindset with experience using metrics to inform strategy and execution
• Background in services, outsourcing, staffing, or professional services (preferred)

OUR VALUES

Be Awesome

We celebrate success, reward performance, and make work feel worth showing up for.

Keep It Real

Honesty, accountability, and real conversations. No politics. No corporate theatre.

Bring the Wow

Going the extra mile isn't aspirational here — it's the standard.

Dream Big

We're still learning. Still growing. And we want leaders who are too.

TOA Global is an equal opportunity employer. We passionately embrace diversity and inclusion. We believe the best teams reflect the communities they serve.

To learn more about this opportunity, feel free to contact ***email_hidden*** .