Concierge

Position: Concierge

Hours: 10am- 7pm

Pay: $19/hr

Contract

Responsibilities

· Create and maintain relationships with tenants to assist with promotions, events, product launches.

· Work with Marketing Manager to form lasting and interpersonal relationships with local concierges to support Local and Drive Markets that visit the property.

· Form a relationship with all vendors, third parties and tenants to ensure success of Marketing programs.

· Attends on and off-site staff and tenant meetings.

· Share marketing initiatives and programming with the concierge staff

· Communicates with tenants on arrival of VIP guests to the District.

· Oversee all concierge services.

· Ensure coverage of the concierge desk by having open availability and making concierge schedule.

· Provides feedback to team members and identifies opportunities for training and improvement.

· Create the monthly schedule to ensure the concierge desk is constantly monitored.

· Coordinate supply order with Marketing Manager.

· Serve as an ambassador for the property and mentor concierge staff to the same standard.

· Welcome guests with an emphasis on fulfilling requests; following special handling instructions and adhering to established policies and procedures.

· Familiarity with the current offerings of all retail stores, including salon and spa services.

· Recite all information regarding District facilities, hours of operation, key personnel, special events and activities and functions.

· Handle telephone calls and email requests.

· Offer adequate directions to River Oaks District from any location.

· Assist in arranging for restaurant reservations and limousines as required by our guests.

· Provide information about local features such as shopping, dining, nightlife and recreational destinations.

· Receive deliveries as needed for management office, third parties and tenants if requested by Management.

· Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

· Strive to ‘surprise and delight’ our guests.

· Handle guest problems or complaints in conjunction with management, keeping them well informed as to the problems and actions taken.

· Communicate to all support departments any necessary information or requests.

· Assist guests with parking and wayfinding.

· Speak clearly and communicate via radio to other staff members.

· Ensure the public areas are maintained, clean and tidy by partnering with Housekeeping department.

· Understand the tasks performed by all operations departments.

· Perform other tasks and projects as delegated by management and employees

Qualifications and Skills

· Prior experience in luxury hospitality, residential, retail or customer service operations.

· Proven work ethic with a high level of energy and motivation go above and beyond to deliver exceptional service.

· Positive and helpful demeanor.

· Ability to be outside in all seasons for a prolonged amount of time. Ability to stand for scheduled shift.

· Results oriented, ability to multi-task, prioritize and work in a fast-paced environment.

· Demonstrate excellent communication skills with an ability to communicate with passion, energy and enthusiasm.

· Presents self in a confident, poised, polished and professional manner.

· Tech savvy with ability to work on computers and iPads. Strong knowledge of Microsoft Office Software.

· Flexible and able to work a variety of shifts, weekends and holidays.

· Must be physically able to lift, push or pull up to 30 lbs. The Concierge performs continuous walking, standing, lifting, climbing stairs, pushing and pulling as needed.

· Some College, degree preferred.

· Multilingual Preferred.

BGSF is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.