Customer Success Representative

Location:  Remote (Company HQ in San Antonio, TX)
Compensation:  $50,000-$60,000/year + Monthly Bonuses + Benefits
Job Type:  Full-time | Remote

About TurboPass:
TurboPass is a fast-growing automotive fintech company helping dealerships and lenders streamline the deal verification process. We are dedicated to providing cutting-edge technology solutions that increase transparency, improve compliance, and enhance the customer experience.

*Candidates must be bilingual in Spanish and English*

Position Summary:
We are looking for a motivated and detail-oriented Client Success Representative (CSR)to join our team. In this role, you’ll be the main point of contact for our dealership clients—guiding them through onboarding, training, and ongoing usage of the TurboPass platform. You’ll play a key role in ensuring clients maximize the value of our tools while building strong, lasting relationships.

Key Responsibilities:

• Conduct onboarding and training sessions for new dealership accounts
• Educate clients on how to use the TurboPass dashboard and integrated platforms
• Support clients via phone, email, and virtual meetings
• Proactively manage account activity and ensure proper product usage
• Document all communications and activities in HubSpot
• Communicate product value and identify success stories for SoTellUs and Google Reviews
• Help drive product adoption and usage to meet success metrics

Qualifications:

• Experience in account management , client success , or sales
• Must be bilingual in Spanish and English (both spoken & written)
• Strong communication and relationship-building skills
• Self-starter with the ability to work independently in a remote environment
• Highly organized with attention to detail
• Proficient in CRM tools (HubSpot preferred)

Preferred Experience (a strong plus):

• Automotive dealership or auto finance industry experience
• Experience as a lender representative working with dealerships

What We Offer:

• Base salary of $50,000-$60,000 per year
• Monthly performance-based bonus
• Full benefits package
• Work-from-home flexibility
• Opportunity to grow with a rapidly scaling fintech company

Join the TurboPass Team
If you're passionate about client success and want to be part of a dynamic, growing team— apply today!