Call Center Representative

Job Ad: Call Center Representative deaboxpro (Dallas, TX ) Job Title: Call Center Representative Company: Ideaboxpro Location: Dallas, TX Salary: $23 - $26 per hour Job Type: Full-Time About Us: Ideaboxpro is a forward-thinking company specializing in innovative solutions for businesses. We are dedicated to enhancing communication and collaboration within organizations to drive efficiency and success. Based in Greensboro, we foster a dynamic and inclusive work environment where creativity and professional growth are encouraged. Job Description: We are currently seeking a motivated and customer-oriented Call Center Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our customers, handling a high volume of inbound calls and providing exceptional service. Your main responsibility will be to address customer inquiries, resolve issues, and provide information about our products and services efficiently and effectively Responsibilities:

• Answer incoming calls from customers in a courteous and professional manner.
• Provide information about products and services to customers effectively.
• Resolve customer complaints and issues by identifying the root cause and offering appropriate solutions.
• Maintain accurate records of customer interactions and transactions in our database.
• Follow up on customer inquiries to ensure satisfaction and closure of issues.
• Collaborate with team members to address complex customer needs and improve service delivery.

Skills Required:

• High school diploma or equivalent; further education in a related field is a plus.
• Proven experience in a call center or customer service role preferred.
• Strong verbal and written communication skills.
• Ability to remain calm and professional in stressful situations.
• Proficiency in using computers and navigation of multiple software systems.
• Excellent problem-solving skills and the ability to think critically.

Benefits:

• Competitive hourly wage of $23 - $26.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and growth.
• A supportive and innovative work culture.

If you are excited about the opportunity to enhance communications within a growing company, apply today to join Ideaboxpro as our Call Center Representative ! Note On-campus work in Dallas, TX