Customer Service Representative

Professional Civil Process (PCP) is looking for a Customer Service Rep – a person who wants to go above and beyond for the legal support industry. We’re looking for someone with exceptional energy and enthusiasm to join our Customer Service Team .

About PCP:

• PCP is the leader in the legal support industry providing filing, serving, and skip tracing services.
• We've been serving the legal community for over thirty-five years.
• PCP currently handles over 140,000 services of process documents annually.
• Our corporate headquarters is in Spicewood, Texas
• PCP is a founding member of the National Association of Professional Process Servers (NAPPS) and the Texas Process Servers Association (TPSA).

About the position:

• Resolves service problems by clarifying the client’s complaint, determining the cause of the problem, selecting the best solution, and correcting or adjusting and follow up to ensure resolution.
• Answers incoming calls and makes the appropriate transfer company wide.
• Processes orders for pickup.
• Monitoring civil cases out for service of process.
• Receives and responds to incoming emails and online chats from new and existing clients.
• Provides new and existing clients with price quotes for service of process.
• Receives address data and provides correct court venue to file civil cases.
• Serves clients by providing service information and resolving problems.
• Attracts potential customers by answering service questions.
• Creates and maintains client’s accounts by updating account information.
• Works reports assigned.

Requirements

About you:

• High school diploma or equivalent.
• 2 years of customer service experience.
• Basic computer skills.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Has “thick skin” and is able to handle complaints and unpleasant clients.
• Has a pleasant, patient and friendly attitude.
• Strong decision making and analytical abilities.
• Accuracy in grammar and spelling.
• Able to understand and follow instructions.
• Excellent interpersonal and communication skills.
• Organization skills.
• Flawless attendance.
• Commitment to team results; a team player.

Benefits

Compensation, Hours, and Benefits:

• Full Time: Monday – Friday 8:00 am - 5:00 pm
• Pay - $15.00/hr
• Dental/Vision plan - available immediately upon hire
• MEC (Minimum Essential Coverage) Health Plan - available after 60 days of employment
• Ten (10) paid holidays per calendar year
• Paid Time Off (PTO)
• 401K
• Casual work environment
• Gym