ServiceNow Senior Consultant, Strategy, Growth, & Transformation
- Leading requirements workshops and stakeholder interviews to capture, validate, and document business requirements, user stories, and current-state and future-state process flows
- Analyzing processes, controls, and tools to identify opportunities for ServiceNow configuration and automation across IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, Third-Party Risk Management, and ServiceNow AI Control Tower use cases
- Supporting functional design and configuration of ServiceNow solutions, including forms, workflows, notifications, service level agreements, dashboards, reports, roles, and access controls
- Documenting data models, taxonomies, workflows, controls, and reporting requirements for cyber, risk, and artificial intelligence governance use cases
- Producing project artifacts, including requirements documentation, functional designs, test scenarios, training materials, release notes, and deployment support materials
- Collaborating with client stakeholders, functional teams, and technical teams to support demonstrations, user acceptance testing, defect triage, training, cutover activities, and solution adoption
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
- Bachelor's degree
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Must be able to obtain and maintain the required clearance for this role
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
- 2+ years of experience supporting ServiceNow implementation projects in a client-facing consulting role
- 2+ years of experience gathering business requirements, facilitating workshops, documenting process flows or user stories, and producing functional documentation
- 2+ years of experience designing, configuring, or implementing ServiceNow solutions in one or more of the following modules: IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, or Third-Party Risk Management
- 2+ years of experience configuring ServiceNow forms, workflows, notifications, service level agreements, reports, dashboards, roles, or access controls
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ArchX (Architecture Excellence)
- One or more ServiceNow Certified Implementation Specialist (CIS) certifications, including CIS-Risk and Compliance (CIS-RC), CIS-Security Incident Response (CIS-SIR), CIS-Vulnerability Response (CIS-VR), CIS-Third-Party Risk Management (CIS-TPRM), CIS-Hardware Asset Management (CIS-HAM), CIS-Software Asset Management (CIS-SAM), CIS-Service Mapping (CIS-SM), CIS-Discovery (CIS-DISCO), CIS-Event Management (CIS-EM), CIS-Data Foundations (CIS-DF), or CIS-Strategic Portfolio Management (CIS-SPM)
- Experience supporting implementation and configuration of ServiceNow AI Control Tower capabilities, including AI inventory management, intake and approval workflows, lifecycle oversight, issue management, dashboards, and reporting
- Experience supporting identity governance for human and non-human actors using Veza, or cyber asset discovery and configuration management database (CMDB) integration using Armis
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