Customer Service Representative I

About the Role:

Are you passionate about delivering exceptional customer
service in a fast-paced, team-oriented environment? As a Customer Service
Representative I, you'll be the first point of contact for clients, website
users, prospective residents, and current residents of apartment communities
utilizing Yardi's products and services. You'll handle inbound calls, emails,
and chats, providing information and support tailored to an assigned client
group. Responsibilities include answering leasing inquiries, assisting with
resident service requests, and offering web application guidance. This role is
ideal for detail-oriented individuals eager to develop their skills while
delivering outstanding support.

What You’ll Do:

• Respond to inbound calls, emails, and chats from prospective
  and current residents, clients, and website users regarding apartment
  communities.
• Provide detailed information on available apartments, assist
  with leasing inquiries, and support residents with facility service requests.
• Deliver technical and navigational assistance for web
  applications related to Yardi’s products and services.
• Develop expertise in supporting an assigned client group by
  continuously building product knowledge and customer service skills.

Who You Are:

• High School Diploma or GED
• Two (2) years of customer service experience
• Proficiency in MS Office and Internet Explorer
• Ability to communicate effectively, cooperatively, and
  persuasively
• Ability to nurture a cooperative, team-oriented environment
• Ability to treat all employees and clients with respect and
  dignity
• Ability to prioritize and execute tasks within a fast-paced
  environment
• Determination and self-motivation
• Strong problem-solving skills
• Good organizational skills
• Ability to prioritize in a fast-paced environment with
  multiple tasks
• Excellent written and verbal communication skills, including
  appropriate grammar and punctuation
• Attention to detail

Ideal to have:

• Two (2) years of experience in real estate or leasing
  industry
• One (1) year of experience in a high-volume call center
  environment
• Experience with Real Estate software applications,
  especially the following: Yardi, CTI, MRI, JD Edwards, Skyline, Timberline,
  Rent Roll, OneSite, AMSI, or Great Plains
• Knowledge of Federal Fair Housing Laws

Real Estate run on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We’ve created
a team of over 10,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

If you are looking for a rewarding career that combines
technical prowess and outstanding customer service, this is the opportunity
you've been waiting for. Join us and be part of a team that empowers clients
worldwide with innovative solutions and exceptional service!

#TeamYardi. #YardiCareers #hiring

$20/hr

All submissions for open positions should be received
through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

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