Senior Manager, Accounts Receivable

Job Responsibilities:

• Lead, mentor, and develop a team of AR professionals, setting clear objectives and performance metrics
• Oversee the daily operations of the AR department, including payment processing, collections, cash application, lockbox payments, electronic payments, and account reconciliation
• Collaborate with Managers, Supervisors and agents to facilitate and foster a spirit of innovation and inclusion
• Review the staff's performance, determine training needs and schedule training session
• Develop, implement, and continuously improve AR policies, procedures, and controls to ensure accuracy, efficiency, and compliance with both internal and external policies and regulations
• Analyze AR aging reports and key metrics, identifying trends and developing strategies to reduce overdue accounts and improve days sales outstanding (DSO)
• Establish KPIs and reporting to monitor performance, aging trends, credit risk, collection effectiveness, and write-offs
• Foster a service-oriented culture and build strong relationships with internal stakeholders (Customer, Sales, Operations, Customer Service) and key customers to facilitate prompt payment and resolve escalated issues
• Drive harmonization of AR processes across regions and business lines, leveraging past practices
• Utilize data analytics and reporting tools to provide actionable insights and present findings to senior leadership
• Ensure compliance with internal controls
• Drive the adoption of technology and champion automation within AR processes to enhance efficiency and accuracy
• Represent AR in cross-functional projects, system implementations, and process improvements

Skills:

• Proficient in MS Office (Word, Excel, Outlook, and PowerPoint). Advanced Excel/data analysis skills
• Deep knowledge of end-to-end AR processes, collections, cash application, and credit management best practices
• Proficiency with major accounting and ERP systems (e.g., SAP, AS400)
• Demonstrated ability to lead teams, drive process improvements, and manage change in a complex, fast-paced environment
• Strong analytical, problem-solving, decision-making, time management and multi-tasking skills
• Excellent communication, negotiation, and customer service skills with ability to influence at all levels. Ability to influence without direct authority in a matrixed environment
• High attention to detail, integrity, and confidentiality in handling financial data
• Ability to Travel: Up to 50%

Education/Experience:

• Bachelor's degree in accounting, finance, business, or a related field; CPA or similar certification is a plus
• Proven experience (typically 7-10 years) in accounts receivable management, with at least 5 years in a supervisory or managerial role, preferably in a large high volume, multi-state, multi-system environment