Customer Success Mgmt Assoc

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Exceptional written and verbal communication skills with the ability to translate complex and technical concepts to broad audiences
• Strong presentation, networking and influencing capabilities
• Proven ability to onboard, support and excite customers to drive high satisfaction, advocacy and loyalty
• Strong project management skills with the ability to manage multiple initiatives under pressure
• Ability to coordinate across diverse internal teams, working effectively both independently and collaboratively
• Solid organizational skills with a proactive, results‑oriented approach
• Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use.

Education

• Bachelor’s degree in any discipline with a strong academic track record

Responsibilities

Support strategic client relationships and ensure enterprise clients derive maximum value from Moody’s solutions.

• Deliver exceptional service on complex client projects and strategic engagements to maximize client value
• Use product knowledge to design solutions tailored to client business needs
• Act as an advisor to clients to help them achieve short- and long‑term business objectives
• Leverage quantitative and qualitative data to drive successful client outcomes
• Partner with sales to influence effective measures that protect client revenue
• Identify expansion opportunities by deeply understanding client operations and connecting Moody’s solutions to their goals
• Lead change management activities for updated product and model releases
• Communicate for action by persuading clients and internal stakeholders to drive needed change
• Deliver product and workflow walkthroughs and provide training on core Moody’s offerings for the North America Primary Market
• Support Event Response outreach and partner with clients to optimize related processes
• Represent Moody’s at external events, client engagements and conferences

About the Team

Our Client Development team within the North American Primary Market Segment supports strategic client engagement and ensures organizations gain maximum value from Moody’s RMS risk analytics solutions. The team plays a critical role in strengthening long-term partnerships, guiding clients through product adoption, and helping them drive informed decision‑making. By joining this team, you will contribute to impactful work supporting insurers, reinsurers and other risk-focused organizations, while leveraging advanced technologies and responsible AI‑driven tools to enhance client success.

For US-based roles only: the anticipated hiring base salary range for this position is $67,800 - $95,000, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected] . This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement . Click here for more information on your EEO rights under the law . Click here to view our Pay Transparency Nondiscrimination statement . Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.