Regional Manager Customer Success East (Remote)
The Regional Manager, Customer Success leads a geographically distributed team of Customer Success professionals supporting Smart Care’s largest and most strategic customers. This role owns customer outcomes across a defined region, including adoption, retention, expansion, and overall customer health. As a member of the Smart Care Go-to-Market team, we aspire to sustain Stryker's Smart Hospital Platform using approaches our customers rave about. We do this through clear communication, exemplifying professionalism, driving consistency, and empowering customers.
What you will do:
- Lead, coach, and develop a regional team of Customer Success Managers
- Own customer health, renewal readiness, and expansion outcomes
- Hire, onboard, and train high-performing customer success professionals
- Partner with Sales, Customer Excellence, Technical Support, Marketing and Engineering
- Act as escalation point for critical customer issues within your region, supporting team on customer and internal meetings as needed
- Develop regional processes, metrics, and reporting
What you need:
Required:
- Bachelors degree required
- Minimum 8 years in customer success or account management with min 3 years leading teams, mentoring, and/or coaching
- Ability to travel as needed (20%)
Preferred:
- Healthcare industry and enterprise SaaS experience.
- Excellent project management skills.
- Demonstrated experience with customer success software tools and CRM systems.
- Experience with Stryker Digital solutions
- Demonstrated history of managing difficult customer situations with positive outcomes.
Posted April 21, 2026
Posted Date: 04/21/2026
This role will be posted for a minimum of 3 days.
United States of America Pay Ranges:
- USN : $102,600 - $171,000 USD Annual
- US5 : $107,700 - $179,600 USD Annual
- US10 : $112,900 - $188,100 USD Annual
- US15 : $118,000 - $196,600 USD Annual
- US20 : $123,100 - $205,200 USD Annual
- US30 : $133,400 - $222,300 USD Annual
Recommended Jobs
Pump Truck / Kill Truck Driver
Pump Truck / Kill Truck Operator with CDL Driver Minimum 3-year experience operating kill truck Minimum 3-year experience with CDL Knowledgeable in performing 5k pump truck operations - Wel…
Delivery Driver
Job Title: Deliver Driver — Home Daily USPS Routes Company: AiLO Logistics Location: Bay City, TX and Surrounding Areas Job Type: Part Time About AiLO Logistics: At AiLO Logistic…
System Executive Chef - Healthcare
We are looking for a results-driven, vision-oriented, and operations-focused System Executive Chef. This will be a leadership position within a high volume, multi-site healthcare client facility, res…
Foot & Ankle Sales Representative - Dallas, TX
Stryker Position Title: Foot & Ankle Sales Representative What you will do ~ As a Foot & Ankle Sales Rep, you work with a high degree of intensity and commitment to sell Stryker Foot &…
Commercial Delivery Driver
Job Title: Box Truck Delivery Driver/ Warehouse Hours: M - F from 8:00am - 4:30pm (May vary based on production needs) + Weekends when needed. Location: Austin, TX 78744 Pay: $19/hr *** If…
Wholesale Energy Trading - Senior Project Manager
The future of energy is digitized, decarbonized and localized. At SmartestEnergy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to fin…
Shift Manager (Eustis)
The Shift Leader works productively and supervises restaurant colleagues to ensure that we serve every customer with a perfect pizza and a smile on every order. This is a FUN and fast paced environme…
Account Manager (Entry Level) - Paid Training - Dallas, TX
Launch your career in account management with paid training and mentorship. No prior sales experience required. This is an in-person role supporting our team in the Dallas area and requires regula…
Credential Specialist II
Job Summary: The Credentialing Specialist II is responsible for managing the end-to-end credentialing and privileging process for physicians across a multi-state hospital system. This mid-level ro…
Client Implementation Lead
About INTX INTX is a complete Insurance Operating System purpose-built for specialty P&C carriers, MGAs, captives, and reinsurers. We unify policy, billing, claims, reinsurance, and reporting into…