Service Logistics Specialist
Service Logistics Specialist
Date: Apr 26, 2024
Location: Dallas, Texas, United States
Company: Super Micro Computer
Job Req ID: 24446 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary: We are looking for a Service Logistics Specialist to support Supermicro Global Service network by managing parts inventory globally. The candidate is expected to ensure that the right parts/equipment is are stoked, manage the inventory, and monitor defective returns to Supermicro®. Essential Duties and Responsibilities: Includes the following essential duties and responsibilities (other duties may also be assigned):- Go onsite to various locations to reconcile inventory and submit RMA
- Work to ensure defective parts are returned
- Stocking FSL and monitoring inventory level and accuracy
- Work with 3PL to ensure parts are dispatched in accordance with SLA
- Handle reverse logistics for Service customers
- Track all return items and proactively pursue non-returned items.
- Make order entries and work with accounting in processing the parts transfer
- Work with various internal teams including accounting, shipping, and RMA to track and monitor the stock at all the service inventory locations and reconcile any discrepancies
- Follow up with external and internal parties on outstanding parts
- Work with various internal product managers to understand the equipment configurations related to service and be able to detect errors
- Work with IT, ACCT, and RMA for needed reports and inventory reconciliation
- Keep internal database up to date for service inventory management
- Escalate any service inventory issue outside control to the appropriate TAM
- Manage time effectively and be able to prioritize while meeting daily service expectations
- Must be willing to travel 70% of the time
- Bachelor's degree in Supply Chain Management or Logistics or equivalent experience
- Minimum of 1 years experience from high-tech manufacturing industry preferred
- Proficiency in MS Office and database management
- Knowledge of inventory management and logistics elements
- Travel will be required
- Must be punctual and detail-oriented
- Good time management
- Work logically and systematically
- Ability to solve problems and make decisions as necessary
- Excellent oral and written communication skills
- Experience in the IT industry is a plus
Job Segment: Cloud, Database, Data Center, Technology
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