Regional Director of Operations

About the Role: The Regional Director of Operations is responsible for leading operational performance and growth of multiple brands within the Central or Mountain region with strategic support from a Division Vice President. This role involves annual operational planning, financial management, team leadership, and operational excellence to ensure the region's success. The Regional Director has direct P&L accountability and works closely with the regional leadership team to align regional objectives with the overall company goals. 

Key Responsibilities:

• Implement regional operational strategies aligned with the company’s overall objectives through the regional “pod” structure comprised of operations, finance, human resources, marketing, and technology.
• Work directly with local General Managers and leadership teams to successfully run day-today operations of multiple locations within the region, ensuring high levels of efficiency and effectiveness.
• Participate in daily stand-up meetings with partner companies to drive daily operational excellence which may include being the “acting GM” when necessary.
• Manage the forecasting and planning process and ensure locations within the region meet or exceed financial targets and operational goals.
• Analyze financial reports and key performance indicators (KPIs) to identify areas for operational improvement, cost reduction and revenue enhancement.
• Drive continuous improvement initiatives to enhance operational performance and customer satisfaction.
• Work with your Division Vice President to execute on locally identified opportunities for growth and expansion.
• Lead, mentor, and develop General Managers as well as local management personnel.
• Conduct regular performance reviews, provide feedback, and implement professional development plans for team members.
• Ensure exceptional customer service standards are maintained across all locations within the region.
• Implement and enforce safety protocols and procedures to maintain a safe working environment for employees and customers.
• Work with General Managers to prepare monthly and quarterly financial and operational reviews to identify wins and areas of opportunity.

What Success Looks Like:

1. Consistent Operational Excellence: All locations within the region operate efficiently, following established best practices that drive high performance and productivity.
2. Financial Performance & Growth: The region consistently meets or exceeds financial targets, with optimized budgets, cost controls, and revenue growth. KPIs are closely monitored, and strategies are implemented to drive profitability and expansion opportunities.
3. High-Performing Leadership Team: General Managers are properly onboarded, well-trained, engaged, and perform at a high level.
4. Exceptional Customer Experience: Customer service standards remain consistently high across all locations, leading to positive customer feedback, increased retention, and brand loyalty.
5. Action-Oriented Project Execution: Successfully executes on project plans aimed at improving or growing businesses. Utilizes the right resources across the platform driving initiatives for operational performance, scalability, and long-term success.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management with at least 5 years in a leadership role overseeing multiple locations of $25m or larger in total revenue.
• Proven track record of successfully managing and improving operational performance in a similar industry.
• Experience managing a distributed workforce and using KPIs to drive performance.
• Strong strategic thinking and problem-solving abilities.
• Excellent leadership and team management skills.
• Financial acumen and experience managing budgets and financial performance.
• Proficiency in using operational and financial software and tools.
• Strong project management and organizational skills.

Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution skills to improve things big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

Preferred Qualifications:

• Master’s degree.
• Prior experience in residential home services or related consumer industry.