Operations Analyst

Life is too short to work with jerks.

Come work in a positive, vibrant, and fast-moving environment with easygoing coworkers that are a pleasure to be around. We’re a unique and eclectic group of winners, nerds, and gamers who are balanced, fun, kind and thoughtful about life, right after our commitment to unparalleled member satisfaction. If you like to win every day, in a fast-moving organization, then we are looking for you. NCD is building a world-class team, helping us to become one of the fastest-growing dental and vision insurance providers in the industry.

NCD is a leading insurance provider offering individual dental and vision plans. Our carrier partners: MetLife and VSP help us deliver unparalleled agent and customer satisfaction. NCD is known for our promise of providing top notch dental and vision service and Spreading the Smile to our agents, members and employees. Our mission is to improve lives by driving better health, providing an exceptional experience, and Spreading the Smile.

Summary

NCD is seeking an experienced Operations Analyst with a strong background in data correction, cleanup, and operational quality assurance . This role is focused on ensuring the accuracy, integrity, and efficiency of our operational data and processes.

The ideal candidate will have 5+ years of experience in operations or as an analyst, with a proven track record in identifying, correcting, and maintaining clean, accurate data within Excel and CRM systems. You will be a key member of our growing team, helping to ensure day-to-day operations run smoothly and efficiently through meticulous attention to detail and process improvement.

This role is best suited for someone who enjoys detail-oriented data review, quality checks, and error resolution .

Essential Duties and Responsibilities

• Perform detailed data correction and cleanup in Excel to ensure accuracy across enrollment, plan selection, and demographic data.
• Conduct quality assurance checks to identify and resolve discrepancies.
• Monitor file processing metrics, error rates, and resolution timelines; report findings to leadership.
• Resolve daily errors generated from file feeds promptly and accurately.
• Identify and recommend improvements to current data processes to increase efficiency and accuracy.
• Collaborate with CRM vendors to coordinate necessary programming updates.
• Maintain and update Standard Operating Procedures (SOPs).
• Work cross-functionally to ensure data integrity across operational systems.
• Other duties as assigned.

Qualifications

• 5+ years of experience in operations and/or data clean-up.
• Intermediate to Advanced Excel proficiency.
• Experience with CRM technologies; system administration experience a plus.
• Strong understanding of data quality control and process documentation.
• Detail-oriented with strong organizational and problem-solving skills.
• Excellent communication skills and ability to collaborate across teams.
• Bachelor’s degree preferred but not required.

NCD Benefits:

• Company-paid health, dental, life, and disability insurance
• 401(k) with employer match
• Opportunity for professional development
• Positive work environment