Consumer Loan Documentation Specialist

We are looking for a highly driven team member who has experience and knowledge in processing title documents to ensure lien perfection in the State of Texas. This position offers an opportunity to enrich consumers' lending experiences while providing high quality customer service. A Consumer Loan Documentation Specialist is a vital position in our organization and should be someone who is passionate about details and thrives in a fast paced, high volume, repetitious environment.

On the Consumer Lending team, you can expect competitive pay including a comprehensive and generous benefits and PTO package. In addition, you'll be provided with ongoing training and career growth opportunities. Our team is located at our new HQ building in North Austin by the 183/Oak Knoll exit (Riata Trace) and offers amenities such as a fitness center, yoga room, free breakfast or lunch on Thursdays (e.g. FOOD TRUCKS!!), outdoor dining area and café with a micro market.

In this role, you will:

• Promoting and maintaining positive internal and external relationships at all times.
• Auditing loans to ensure set up and processing is within approval limits and meet credit union, state and federal lending guidelines and regulations.
• Accurately and efficiently process tax and title documents for titling and registration.
• Communicate with dealerships, banks, credit unions and department of motor vehicles (DMV) to obtain and execute all necessary documentation.
• Ensure all work is promptly and properly completed and is in compliance with state requirements and DMV regulations.
• Post accounting entries related to DMV transactions.
• Verify costs and transactions for vehicle sales to ensure appropriate sales tax is collected.
• Record and release titles in VinTek.
• Identification, discussion and resolution of errors and issues.
• Verification or preparation of all archived documents.
• Working to validate and clear GL exceptions in a timely manner.
• Preparation and validation of monthly vendor remittance for loan related products.
• Performing miscellaneous duties within lending to include call center support.

What you will need to succeed:

• Focus - Engage in your work. Avoid distractions, set boundaries and give tasks your full attention to avoid careless mistakes.
• Time Management - Prioritizing tasks based on internal and external needs.
• Customer Centric Mindset - Create the best experience and build brand loyalty.
• Tenacity - Work toward goals with determination, follow-up and the consistency.
• Flexibility - This position requires flexibility to work a full-time schedule during the business hours of 8am to 6pm Monday through Friday and as needed based on business needs, monthly Saturday rotation required.
• Resiliency - Create opportunities out of obstacles. Keep moving forward, bounce back quickly, recover and adjust easily.
• Pragmatism - Generate sensible, realistic, practical solutions to problems.
• Adaptability - Flex to new pressures from competition, new priorities. Not rigid: intellectually, emotionally, interpersonally. Adjust quickly to changing priorities. Cope effectively with complexity.
• Conflict Management - Exhibit understanding of natural sources of conflict and act to prevent or soften them. When conflicts emerge, effectively work them through to optimum outcome. Do not suppress, ignore, or deny conflict.
• Enthusiasm - Exhibit excitement, positive "can-do" attitude.

Particulars:

• High School Diploma or GED equivalent required.
• 2+ years of experience in a dealership business office, lending department, line perfection business, or related financial industry environment required.
• The use of TxDOT, NADA, Symitar, Synapsys, Docusign and Teres software programs or similar credit and auto related programs preferred.
• Experience in loan auditing, title work processing or account resolution preferred.
• Must be available to work a full time schedule weekdays with shifts between 8:00am-5:00pm or 8:30-5:30pm or 9:00am-6:00pm.
• Fluency in Spanish desired.

About United Heritage Credit Union:

The Credit Union was established in 1957 as an Austin-based credit union, and over 65 years later we continue to serve communities in Central Texas, Austin and Tyler communities , as well as those that live in the rest of Texas through TXCC membership. Through innovative technology, exemplary service standards and competitive products, United Heritage continues to be a strong force in the credit union industry. UHCU has over $1.6 billion in assets, more than 78,000 members, 10 branch locations, and approximately 260 employees. We are a full-service financial institution whose vision is "To be your primary financial institution." Being part of our credit union means being part of our community.

UHCU Offers:

• Competitive Benefits Package
• 401(k) options (Pre-Tax and/or Roth)
• Generous paid time off (PTO)
• Tuition Reimbursement Program

Important Note: We take hiring very seriously. Interviewing at UHCU may include phone interviews, as well as 1st & 2nd round interviews. We are unable to follow-up with each and every applicant, but we do our best to run a thorough process for candidates whom we identify as a potential fit. We will be sure to contact you if that is the case !