Customer Service Representative

A contact center on the South Side of San Antonio is seeking Customer Service Representatives for their secure Call Center. You will be the heartbeat of customer interactions, ensuring that every client feels valued and understood. Your role is pivotal in delivering exceptional service to top tier customers, addressing their needs with enthusiasm, professionalism, and providing swift resolutions. You’ll leverage your communication skills and customer support expertise to create memorable experiences that foster loyalty and satisfaction. This VIP Role requires excellent customer service skills and the ability to establish strong internal partnerships with customers and internal teams to create mutually beneficial solutions. Flexibility is essential in this role to adapt to the changing demands of the business.

What you’ll do:

• Serve as a front-line brand ambassador and provide outstanding customer service to VIP clients through various channels, including phone and email.
• Handle inquiries and resolve issues with a very positive attitude and sense of urgency, ensuring a seamless experience for every customer.
• Conduct outbound calls to follow up on customer feedback and enhance service delivery.
• Maintain accurate records through data entry and documentation of all client interactions.
• Utilize Microsoft Office tools to prepare reports and analyze customer data for continuous improvement.
• Collaborate with sales teams to identify opportunities for upselling and cross-selling services.
• Demonstrate excellent phone etiquette while managing high-volume call traffic in a call center environment.
• Process transactions efficiently, including cash handling when necessary.
• Utilizing Project Management skills by working closely with the key partners to maintain a continuous flow of information specific to ticket status, and to identify potential issues and/or opportunities.
• Minimizing disruptions, maintaining system availability, and ensuring the continued functionality of services.
• Demonstrating a high level of critical thinking when making decisions in customer resolution and considering the impact on our brand.
• Document customer interactions thoroughly using assigned tools to ensure alignment and visibility.

Basic Qualifications:

• Positive attitude and detailed oriented.
• Customer Service, Account Management, or Customer Success: 1+ years with direct interaction with customers.
• Excellent verbal and written communication skills.
• Familiarity with CRM systems such as Salesforce or Workflow Manager (WFM) is a plus.
• Skilled in Microsoft Suite/Google Suite.
• Strong analytical skills and attention to detail; ability to recognize patterns and trends in customer behavior
• Comfortable working in a Secure Workspace (SWS) type environment (no pen, paper, mobile or electronic devices, etc.)
• MUST be able to work a consistent 6-week training period.

Preferred Qualifications:

• Experience resolving customer issues, billing, and/or handling product Q&A.
• Experience troubleshooting hardware, software, applications, network, and device issues.
• Previous telecom customer service 1-2+ years.
• Customer Service, Account Management, or Customer Success: 1+ years with direct interaction with customers.

Why you’ll love it:

• The opportunity to work on a high-visibility program with real business impact.
• A flexible work environment with flexibility after training completion.
• A culture that values collaboration, respect, and continual improvement.
• Significant growth opportunities promotion from within.
• Ability to cross-train and expand expertise across the Business and Public Sector lines of business.

Salary:

• $19/hr starting pay during 6-week training period.
• Increase after successful 90 day probationary period.

Hours:

• 1st Shift: M-F 7am-4pm, 1 hr lunch.
• 2n Shift: M-F 10am-7pm, 1 hr lunch.

Please be flexible to work either shift. Shift will be assigned on your start date.

About Us:
We are a local, woman-owned employment agency with a passion and commitment to build careers and opportunities. We immerse ourselves in our client’s businesses and our Candidates’ careers to fully understand their priorities and goals. We obtain a thorough understanding of what our client’s recruitment needs are and put together a tailored recruitment solution. We align talent with opportunity. Career Success is our goal. Are you seeking your next long-term career? Are you looking for a company that is focused on their employee’s success and future goals? Are you hard-working, punctual, and dependable? Join our team at Texas Staffing Solutions. We are here to build better opportunities.

EEO Statement:
Equal Employment Opportunity has been, and will continue to be, a fundamental
principle at our Company, where employment is based upon personal capabilities and
qualifications without discrimination because of race, color, religion, sex, sexual orientation, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.