Director, IT Infrastructure (Remote)

The START Center for Cancer Research (“START”) is the world’s largest early phase site network, fully dedicated to oncology clinical research. Throughout our history, START has provided hope to cancer patients in global community practices by offering access to cutting edge trials throughout the US and Europe. Today, with over 1,300 studies completed, and with research facilities in the United States and in Spain, Portugal, and Ireland, START’s mission is to accelerate the development of new anticancer drugs that will improve the quality of life and survival for patients with cancer and lead to its eventual cure. To date, over 43 therapies conducted at START locations have obtained FDA/EMA approval. Incredibly, while Academic Medical Centers (AMCs) conduct 80% of cancer trials, such trials reach only 20% of the patient population – leaving the majority of patients who are treated in community practices and hospitals without access to a clinical trial when their care journey calls for one. START serves the many – by bringing cancer trials to physicians and their patients in community hospitals and practices when hope is needed most.


START represents the world’s largest roster of Principal Investigators (PIs) across its eight clinical trial sites. Committed to accelerating passage from trials to treatments, START delivers hope to patients, families, and physicians around the world. As an example, in San Antonio, where START was founded, START treated the first patient ever with Keytruda – the most effective cancer drug in medical history.

We are hiring a motivated Director of IT Infrastructure who will lead our global technology team operating in the clinical research industry. Reporting directly to the Chief Technology Officer, the Director of IT Infrastructure will play a pivotal role in executing our technology strategy to support the organization's objectives in this highly regulated field across multiple regions. This hands-on individual will be responsible for overseeing all aspects of IT operations, including infrastructure, systems, applications, and support services, while actively participating in technical tasks.

This is a remote role. The annual base salary for this role is $150,000 - $195,000 + Bonus. However, base pay may vary depending on multiple individualized factors including market location, job-related knowledge, skills, and experience.

Essential Responsibilities

• Develop and implement IT strategies and initiatives tailored to the specific needs and regulatory requirements of the clinical research industry, ensuring compliance with regulations such as HIPAA and GCP.
• Lead the design, implementation, and maintenance of IT infrastructure, including networks, servers, storage, and cloud services, while actively contributing to technical tasks.
• Oversee and actively contribute to IT support services, including help desk support, user training, and troubleshooting, with a focus on providing timely and efficient support to research teams and stakeholders globally.
• Partner with the Director of Cyber Security to ensure the organization's data, systems, and networks are protected from cyber threats and vulnerabilities, with a focus on safeguarding sensitive clinical data.
• Actively participate in managing IT projects from initiation through completion, ensuring on-time delivery and within budget, while adhering to industry-specific standards and regulations.
• Provide hands-on leadership and guidance to the global IT team, fostering a culture of collaboration, innovation, and continuous improvement, with team members located in the USA and Europe.
• Collaborate with cross-functional teams, including clinical research professionals and regulatory experts, to identify and prioritize technology needs and opportunities that support research initiatives and compliance requirements.
• Develop and maintain IT policies, procedures, and standards specific to the clinical research industry, ensuring adherence to regulatory requirements and industry best practices across regions.
• Manage vendor relationships and contracts, ensuring optimal performance and value for IT investments, while actively evaluating and implementing technologies that support clinical research workflows and data management.
• Stay abreast of emerging technologies and industry trends relevant to the clinical research industry, evaluating their potential impact on research processes, data management, and regulatory compliance.
• Represent the global IT department in meetings and discussions with senior leadership, stakeholders, and external partners in the clinical research industry across regions, while actively communicating technical concepts in a clear and understandable manner.

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree preferred.
• Proven hands-on experience in IT leadership roles, with a track record of successfully managing global IT operations and driving technology initiatives, while actively participating in technical tasks.
• Strong technical background with hands-on expertise in IT infrastructure, systems administration, networking, and security, with a deep understanding of the unique challenges and requirements of the clinical research industry.
• Experience with cloud platforms and services, such as AWS, Azure, or Google Cloud, with hands-on experience in cloud deployments and management, tailored to the needs of clinical research workflows and data management.
• Knowledge of ITIL framework and best practices for IT service management, with hands-on experience in implementing ITIL processes specific to the clinical research industry across regions.
• Excellent leadership and communication skills, with the ability to effectively interact with technical and non-technical stakeholders in the clinical research industry globally, while actively engaging in technical discussions and decisions.
• Strong project management skills, with hands-on experience in managing multiple projects simultaneously, while actively contributing to technical tasks in a clinical research environment across regions.
• Experience working in a fast-paced and dynamic environment, adapting quickly to changing priorities and business needs, while actively leading by example in hands-on technical tasks.
• Strategic thinker with the ability to translate business requirements into actionable IT solutions, while actively participating in technical innovation and experimentation specific to the clinical research industry across regions.
• Relevant industry certifications (e.g., ITIL, PMP) are highly desirable.

Best-in-Class Benefits and Perks
We value our employees’ time and efforts. Our commitment to your success is enhanced by a competitive compensation, depending on experience, and an extensive benefits package including:

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off, flexible schedule, and remote work choices provided
• Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

More about The START Center for Cancer Research
Deeply rooted in community oncology centers globally, The START Center for Cancer Research provides access to specialized preclinical and early-phase clinical trials of novel anti-cancer agents. START clinical trial sites have conducted more than a thousand early-phase clinical trials, including for 43 therapies that were approved by the FDA. START represents the world’s largest roster of Principal Investigators (PIs) across its eight clinical trial sites. Committed to accelerating passage from trials to treatments, START delivers hope to patients, families, and physicians around the world. Learn more at STARTresearch.com .

Ready to be part of a team changing the future of cancer treatment?
Join us in our mission to conquer cancer, one clinical trial at a time. Your expertise and dedication can help us bring hope and healing to patients worldwide. Please submit your application online.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.