FOH Support (Host, Busser)
- Warmly and graciously greet all guests upon arrival, ensuring they feel welcomed.
- Greet guests entering the restaurant whenever possible, providing a friendly first impression.
- When immediate seating is unavailable, record guest names, party sizes, and issue pagers for a smooth waiting experience.
- Provide guests with estimated wait times and keep them informed throughout their wait.
- Page guests when their tables are ready, thanking them for their patience and inquiring about the number of children in their party.
- Escort guests to their tables with menus and silverware, ensuring a seamless transition.
- Accommodate special seating requests whenever feasible, balancing customer flow in service sections.
- Upon seating, inform guests of their server's name to enhance the personal touch.
- Thank guests as they leave and invite them to return, reinforcing a welcoming environment.
- Maintain cleanliness in the host area, including floors and door glass, to ensure a tidy appearance.
- Remove used tableware promptly as guests finish, keeping the dining area organized.
- Clear tables after guests, taking tableware to bus bins and placing items in their designated washing areas.
- Respond promptly and appropriately to guest requests, communicating needs to servers as necessary.
- Collaborate with servers and fellow hosts to ensure efficient seating and optimal table utilization.
- Assist servers with plate removal, especially during peak periods and with large parties.
- Keep all front of house areas clean, including floors around trash cans and walkways.
- Be proactive in maintaining cleanliness by promptly cleaning tabletops, chairs, and booths between seatings, as well as checking and cleaning floors as needed.
- Thank guests as they leave to leave a lasting positive impression.
- Be flexible and available to fill in where needed to ensure smooth and efficient operations, as directed by the restaurant manager or immediate supervisor. QUALIFICATIONS & REQUIREMENTS
- Previous experience in a customer service role or hospitality setting preferred but not required.
- Excellent communication and interpersonal skills with a friendly and welcoming demeanor.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Must be able to stand for extended periods and perform physical tasks, including lifting and cleaning.
- Availability to work flexible hours, including weekends and holidays.
- Knowledge of basic food safety practices and ability to follow health regulations.
- Reliable transportation to and from work.
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