SENIOR LEAD, HR AI & PROCESS AUTOMATION
- Develop and implement a comprehensive strategy for AI, case management, and knowledge management platforms and process automation within HR, aligned with company goals and the broader technology roadmap.
- Identify opportunities to reimagine and streamline HR processes through automation, predictive analytics, and emerging technologies.
- Lead the creation and execution of the automation enablement roadmap, establishing benchmarks, KPIs, and performance metrics.
- Evaluate, select, and implement AI-powered HR technology solutions, platforms, and tools.
- Serve as a subject matter expert for AI/automation technologies within HR, providing thought leadership and technical guidance.
- Collaborate with IT, HRSS Technology & Solutions, HR business partners, Center of Excellence and external vendors to ensure seamless system integration and data integrity.
- Direct the end-to-end digital case & knowledge management platforms, process, ensuring data integrity, process compliance, and superior employee experience.
- Analyze existing HR business processes to identify inefficiencies, bottlenecks, and areas for automation.
- Design, pilot, and scale intelligent process workflows that enhance HR service delivery and employee engagement.
- Continuously monitor industry trends, regulatory requirements, and technological advancements to inform innovative strategies.
- Oversee the end-to-end delivery of complex AI and automation projects within HR, ensuring projects are completed on time, within scope, and on budget.
- Manage project resources, timelines, and stakeholder communications.
- Drive agile methodologies and best practices in change management to maximize adoption and minimize disruption.
- Ensure all automation initiatives comply with relevant legal, regulatory, and ethical standards, including data privacy and cybersecurity requirements.
- Develop and enforce governance frameworks and controls to manage risks associated with AI and process automation.
- Establish and track key performance indicators to evaluate the effectiveness of AI and automation initiatives.
- Report progress, challenges, and outcomes to executive leadership, using data-driven insights to demonstrate value and guide future investments.
- Continuously refine measurement frameworks to capture both quantitative and qualitative impacts.
- Manage relationships with Oracle, service vendors, and third-party solution providers to ensure value delivery, system reliability, and timely support.
- Oracle HCM certification and relevant experience are a must.
- Bachelor's degree in human resources, Business Administration, Computer Science, Information Technology, or a related field.
- Demonstrated expertise in implementing AI, RPA, or cognitive automation within HR functions (e.g., talent acquisition, employee onboarding, payroll, benefits administration, HR analytics).
- A minimum of 8-10 years of progressive experience in HR transformation, technology enablement, or process optimization, including at least 3 years in a leadership role.
- Solid understanding of HR best practices, digital ecosystems, and the employee lifecycle.
- Strong project management skills with experience leading cross-functional teams and large-scale change initiatives.
- Knowledge of relevant regulatory frameworks (GDPR, CCPA, etc.) and experience ensuring compliance in digital transformation projects.
- Exceptional communication, stakeholder management, and presentation skills.
- Analytical and data-driven mindset, with proficiency in using HR analytics tools and platforms.
- Certification in project management (PMP, Agile, or equivalent) and/or HR technology (SHRM-SCP, HRCI-SPHR, etc.) is a plus.
- Successful deployment and adoption of AI and process automation solutions that deliver measurable improvements in HR efficiency, accuracy, and employee satisfaction.
- Achievement of key milestones as defined in the HR technology enablement roadmap.
- Positive feedback from stakeholders across HR, IT, and business units.
- Demonstrated progress in fostering a culture of digital innovation and continuous improvement within the HR function.
- Compliance with all relevant legal and regulatory requirements.
- Experience in vendor management and contract negotiation for AI and automation solutions.
- Ability to think strategically while managing operational details and project deliverables.
- Strong problem-solving skills and a track record of successfully navigating complexity and ambiguity.
- Adaptability and resilience in fast-paced, evolving environments.
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