Fixed Ops Automotive Software Trainer
- Learn and develop an understanding of the PBS software
- Learn and develop an understanding of the process for training customers on the PBS software
- Learn and develop an understanding of data entry and other key tasks
- The ability to complete the payroll module - if applicable
- Become an install resource without assistance
- Demonstrate the ability to prioritize tasks without direction from Team Leads
- Taking the initiative to learn new products to increase their knowledge
- Provide excellent support to our customers in our software
- Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
- Work directly with customers and train all sessions in assigned silo and if possible other silos
- Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
- Responds to both internal and external training requests in a timely manner
- Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
- Create and maintain a positive work environment
- Knowledge sharing within own silo and others within DTO
- Maintain documentation and update as processes change within department
- Willingness to commitment to an ongoing system of education and cross-training
- Ensure DTO queue is monitored
- Customer focus / excellent customer service skills
- Willingness to go the “Extra Mile”
- Perform other duties and responsibilities as assigned
- Experience in the Parts and/or Service area of a dealership is preferred
- 1-2 years' previous experience in the automotive industry, dealership environment or PBS is an asset
- High School Diploma
- Computer proficient with knowledge of Microsoft Office Suite
- Strong problem solving & trouble shooting skills
- Effective time management & organizational skills
- Strong multi-tasking & prioritization
- Strong documentation abilities
- Excellent communication skills
- Fluent in English (speaking, reading, and writing)
- Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of valid passport and/or US visa (if applicable), and valid full class driver's license is required
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- The opportunity to travel
- Free parking
- Staff events
- Competitive annual base salary
- Bonus for product certification up to $4,800 per year
- Great referral bonus
- Staff discounts with GM, Dell, Goodlife and more
Recommended Jobs
Commercial Real Estate Loan Processor - To $65K - New York, NY - Job # 1831
Commercial Real Estate Loan Processor – To $65K – New York, NY – Job # 1831 Who We Are The Symicor Group is a boutique talent acquisition firm based in Lincolnshire, IL & Rockport, TX. Our nationall…
Staff Backend Engineer
About Us We knew there had to be a better way to automate sales busywork and get work done faster. So we built it. Tango is an AI agent that automates busy work for sales reps like CRM notes,…
Sales and Service Leader
Sephora is seeking a Sales and Service Leader in Katy, United States, to drive exceptional client experiences and lead a dedicated team. This full-time role requires prior leadership experience in ret…
RN - ICU - Intensive Care Unit
We are seeking a dedicated RN for the ICU in Conroe, TX, offering $1,599/week. Responsibilities include Providing critical care to ICU patients and monitoring vital signs Administering medica…
Personal Growth Specialist- Marketing & Personal Development
Personal Growth Specialist – Marketing & Personal Development Remote | Flexible Hours Are you passionate about marketing and personal growth? Do you thrive on helping businesses and individuals …
Senior Engineer-MPD Systems
Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deplo…
Technical Lead
Apply now: Technical Lead, Contact Center Technology, location is Remote (EST/CST). The start date is ASAP for this 3-month contract-to-hire position. Job Title: Technical Lead, Contact Center Te…
Chief CRNA -Corsicana, TX (1 hour outside Dallas, TX area)
Navarro Regional Hospital , a trusted name in healthcare, is seeking a dedicated Chief CRNA to join our anesthesia team in Corsicana, TX. We are looking for an experienced candidate passionate abo…
Group Fitness Instructor
Description Group Fitness Instructor Why Join TruFit Athletic Clubs? Competitive Compensation & Benefits: Including healthcare coverage for all teammates, 401(k) plans, and more. Career Gr…
Sr. SW Test Engineer
Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and govern…