IT Support Technician - W2

Requisition Number: 103498

Onsite IT Support Technician – Dallas, TX

12-month W2 contract with opportunity to convert to a permanent position.

Location: Onsite with our client in Dallas (location is 4800 Langdon Rd)- though you will occasionally travel to our clients’ other sites in the Dallas area

Schedule: Monday through Friday – normal business hours

Pay: $35.00 an hour

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As an IT Technician II, you will support tactical IT operations, executing day-to-day tasks, troubleshooting end-user technology, and contributing to departmental projects. You represent IT to the business and deliver exceptional service with a customer-first approach.

As a Services Technician you will:

• Execute the IT Support team’s tactical goals and operational tasks.
• Support senior team members in executing departmental projects.
• Follow guidance from the IT Support Supervisor for daily responsibilities.
• Provide 24x5 coverage with on-call weekend availability as scheduled.
• Deliver exceptional customer service through strong technical and communication skills.
• Escalate issues appropriately and keep management informed of ongoing impacts.
• Travel occasionally to other sites in the Dallas to assist on an as needed basis.
• Document all incoming issues and escalate when required.
• Perform additional duties as business needs evolve.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• 3 years experience in a field or similar manufacturing environment.
• 3 years experience in an IT support role.
• Valid Drivers license and reliable transportation is a must, as you will need to travel to our clients other sites in the Dallas area occasionally
• Exceptional customer and client focus.
• Strong diagnostic and issue-resolution skills.
• Proficiency with Microsoft Office applications.
• Strong written and verbal communication skills.
• Hands-on technical expertise with hardware and software.
• Team-oriented with collaborative mindset.

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Dallas || Texas (US-TX) || United States (US) || IT Infrastructure & Support || None || US - Dallas, TX ||