Customer Service Associate

We are looking for customer service associates and customer service managers to join our innovative and diverse, family run firm and become a crucial part of our marketing and sales operations. We collaborate with our portfolio of brands, enhancing their communication, customer service and outreach strategies to resonate with desired target audiences. In essence, our mission is to redefine consumer engagement ultimately boosting their presence, market share and overall revenue. Using relationship-based customer service skills, emotional reasoning and problem solving skills, we are able to tailor the products and services to the consumers’ needs. This serves our brand in both the short and long-term, as any exposure is good exposure!

This role holds a prominent position within our organization, demanding outstanding interpersonal communications, customer service and relationship building skills. You will serve as the main point of contact for our clients, facilitating seamless communication as a brand liaison. To become fully equipped as an expert in the industry and the brand of our organization, you will receive thorough training and mentorship: in person, at regional and national conferences, and over the phone/zoom. Growth opportunities are available for those that exemplify the qualities listed below and an understanding of the role.

Customer Service Associate Responsibilities:

• Provide in-depth information about products and services that align with customer requirements.
• Craft a magical customer experience by listening and understanding the customer needs and effectively addressing objections.
• Implement marketing directives and sales strategies in designated territories to engage consumers and foster brand relationships.
• Monitor and report market success metrics.
• Collaborate on new campaigns and strategies to enhance market exposure and drive new business.
• Handle customer concerns and issues with the utmost professionalism and respect, escalating matters when necessary.
• Work closely with upper-level management and the sales team to evaluate customer service tactics and identify opportunities for improvement.
• Ensure a seamless customer experience from initial outreach to product delivery and installation by working closely with compliance.
• Adhere to all company and client compliance.
• Expand into a recruiting role and acquire the skills to train and mentor others while managing personal tasks.

Customer Service Associates Qualifications:

• Undergraduate degree is highly recommended or applicable experience in customer support, customer service management, or sales.
• Excited about learning and expanding comfort zones and easily applied feedback when constructively given.
• Able to work well with a team / family-like environment or independently while still staying on task and achieving goals.
• Ambitiously wanting to grow personally and professionally with a solution-based and motivated mindset.
• Exceptionally comfortable speaking with customers in a highly visible, forward facing position.
• Able to manage their time effectively focusing on multi-tasking customer service and the goal of the client.

If you are enthusiastic about this role, please submit your resume, salary requirements, and desired start date. We offer competitive compensation based on experience, including a base salary, commissions, and incentives. We are an equal opportunity employer and are dedicated to fostering diversity and inclusivity within our team. We encourage candidates from all backgrounds to apply.