Portal Support Specialist

Job Description

Job Description

The Portal Support Specialist provides frontline support for portal customers, assisting with enrollment, application submission, project updates, technical issues, and portal account management. This role requires coordination with internal departments and an understanding of systems such as SAP, ARM, and SQL. The position also involves data troubleshooting and order conversion support, documentation maintenance, and testing of new portal enhancements. The role will require customer service experience and proficiency in Microsoft applications such as Excel, Word, etc..
Key Responsibilities:
Provide customer support via phone and email for portal related tasks, including enrollment, application issues, and account maintenance.
Troubleshoot and resolve technical and system related issues by working with departments such as Addressing, CD&D, Accounting, and IT.
Monitor and resolve daily error reports related to Work Requests (WRs) that fail to convert to 8-digit orders.
Identify and correct conversion issues related to SAP, address discrepancies, missing BP information, and other data mismatches.
Maintain and update internal documentation, training materials, and contact lists.
Participate in testing and quality assurance for IT enhancements affecting portal functionality.
Develop and perform test scripts, as needed for various projects.
Edit internal and external documents related to portal functions.
Qualifications:
Strong problem-solving and analytical skills.
Experience with SAP, ARM, and SQL or similar systems.
Ability to collaborate across multiple departments.
Excellent written and verbal communication skills.
Detail-oriented with the ability to manage multiple ongoing tasks.
Customer service skills focused on phone and email support.
Workload:
Average of 145 customer support interactions, 22 new company enrollments, and 160 work order conversion issues per month.
This will require a full-time contract employee

Pay based on experience (~$35-39 an hour)
Must be located in San Antonio, TX.
Email resume to [email protected]

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