Solution Sales Leader, Service Now

Job Summary

The IT Portfolio Management line of business encompasses the SoftwareOne Services catalog that includes: IT Asset Management, FinOps, IT Services Management and Operations Management with ServiceNow, and IT Portfolio Management for cost savings.

The Solution Sales Manager for ITPM Services is a sales leader responsible for driving service-line growth and customer impact through Solution Consultants. This role is responsible for leading a high performing sales team in identifying, driving, and closing ITPM services opportunities that deliver significant impact to our clients while maximizing revenue growth. The Manager will establish KPIs for Solution Consultants, manage the pipeline and forecast of the ITPM Service line, enforce best practices, and collaborate across service lines and sales functions to identify cross-sell and up-sell opportunities. The Solution Sales Manager for the ITPM practice plays a pivotal role in aligning the organization toward a common vision: accelerating service-line revenue growth and delivering measurable business impact for our clients. This role ensures that Solution Consultants are strategically deployed to maximize engagement on high-value opportunities and drive customer success. 

Role & Responsibilities

• Lead and Develop Team:  Lead a Solution Sales team to deliver budget through focused acceleration services revenue and improving win rates within the ITPM service line.

• Develop Culture:  Drive an entrepreneurial culture of accountability, ownership, and discipline, within the solution sales team team and a collaborative partnership with account management teams. 

• Executive Relationships:  Foster relationships with C-level executives in strategic accounts to drive influence and growth.

• Cross-Service Collaboration:  Partner with the Solution Principals and other service line leaders to maximize revenue and identify cross-sell opportunities.

• Partner-Led Services:  Drive partner-led services motions within the ITPM service line.

• Talent Management:  Own Solution Consultant onboarding, enablement, and ongoing performance and career development.

• 30-35% Travel to effectively engage with teammates and customers 

Success Criteria

• Quota achievement for service-line revenue.

• 3x pipeline coverage for current and next quarter.

• Average deal size increase and forecast accuracy.

Organizational Alignment

• The Manager reports to the VP of Solution Sales and collaborates closely with: 

• Solution Principal Sales Manager  to define best practices and optimize engagement strategies. 

• Peer Solution Sales Managers  across other service lines to identify cross-sell and up-sell opportunities. 

• Regional Sales Leadership and Account Executives  to influence executive-level relationships and ensure alignment with overall sales objectives. 

• Partner Ecosystem Teams  to drive partner-led services motions and expand market reach. 

• By fostering collaboration across these stakeholders, the Solution Sales Manager ensures consistent execution of KPIs, adherence to best practices, and alignment with the broader organizational goal of delivering exceptional value through integrated solutions. 

What we offer

• Generous pay with bonus structure
• Independent environment without a lot of red tape where you are empowered to make decisions
• Substantial benefits package that includes:
  • Full suite of medical coverage with A+ carriers, Dental and Vision with strong employer contributions
  • Additional voluntary coverage available for Pet, Identity Theft Protection, Accident & Critical Illness 
  • 401k program with employer matching 50% up to the first 10% of employee’s contributions 
  • Wellness plan that includes credits to premiums and employer contributions towards savings plan of your choice 
  • Access to EAP and concierge services 
  • Pre-Paid Legal at no cost 
  • Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO) 
  • Employee stock purchase plan 
  • Learning and development opportunities galore 
  • Tuition reimbursement 
  • Specific to Milwaukee-based and Nashville-based office employees: company paid parking
  • And much more! 
• Winning culture, inclusive environment, and friendly people all over the world
• A remote-friendly organization, with colleagues working remotely either part or full-time

As a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.