Service Delivery Director

Insight is hiring a Delivery Director

At Insight, we help organizations accelerate their technology, data, and digital transformations at scale.

As part of our continued growth, we are looking for a Delivery Director to build, structure, and scale our Delivery organization.

This is a strategic leadership role for an experienced professional who combines vision, operational excellence, and strong executive presence in complex, international environments.

Key responsibilities

• Build and scale a high-performing Delivery organization, aligned with Insight’s growth strategy.

• Design and deploy robust, scalable Delivery frameworks and operating models.

• Own overall Delivery performance, including governance, quality, efficiency, and client satisfaction (NPS).

• Work in close partnership with Sales and Account teams, while remaining the guardian of Delivery excellence.

• Lead in a multi-site, international environment, often involving offshore delivery.

• Act as a key executive partner for clients and senior leadership.

Profile we are looking for

• Proven experience building and scaling Delivery organizations, not just operating existing ones.

• Strong background in IT, Digital, Data, or Transformation environments.

• Demonstrated ability to operate in high-growth and transformation contexts.

• Strong C-level exposure with the ability to influence, challenge, and align stakeholders.

• Natural leader with an entrepreneurial mindset and a structured approach.

• Able to combine strategic thinking with hands-on execution.

• Comfortable navigating complex, international, and demanding environments.

• Native or fluent French is required, along with professional-level English.

✅ What will truly make the difference

Having personally built a Delivery organization (teams, governance, processes, operating model), not only managed an existing structure.

Why join Insight?

• A high-impact, visible leadership role at the heart of our growth strategy.

• Real freedom to build, transform, and innovate.

• Strong focus on Data, AI, Managed Services, and next-generation Delivery models.

• A collaborative, international environment with significant executive exposure.

About Insight:

We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.

We strive to display our three core values of Hunger, Heart and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them.

Application Details:

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply.

Insight is committed to providing equal opportunities for all applicants and recognizes and values the unique talents and perspectives which individuals with disabilities bring to our workplace and we encourage them to apply. Any information provided regarding changes or adjustments will be kept confidential and used solely for the purpose of ensuring all our candidates can perform at their very best during the recruitment process.