Senior Customer Success Manager (US-Based) - Remote - WFH -

We are a leading player in the database release automation space, empowering DevOps teams around the world to accelerate software delivery by automating database updates. With over 100 million downloads, our open-source software has become essential for DevOps teams who are looking to streamline their workflows.

We thrive in a dynamic, high-growth environment and are expanding in customer base, innovative projects, and technical complexity. Our team values career growth, collaboration, and a commitment to continuous improvement.

We're excited to welcome a Senior Customer Success Manager to our team. In this customer-facing role, you'll work closely with Sales, Customer Support, Product, and Engineering teams, while directly reporting to the Director of Customer Success.

### What You'll Do

As a Senior Customer Success Manager, you will:

- Manage Relationships: Take charge of a portfolio of key customers, focusing on driving adoption, retention, growth, and ensuring overall satisfaction.
- Success Planning: Develop joint success plans with customers, translating their business goals into actionable objectives.
- Build Trust: Foster strong, trusted relationships with customers, showcasing the value of our solutions to their organizations.
- Support Growth: Collaborate with Sales to identify and pursue opportunities for renewals and expansions.
- Guide the Journey: Lead customers through the entire lifecycle—from implementation and adoption to renewal.
- Provide Expertise: Share best practices and help customers establish a center of excellence within their teams.
- Collaborate on Solutions: Act as a key point of contact for escalations, working with Support, Product, and Engineering teams to resolve issues.
- Facilitate Learning: Lead or support workshops and demos, helping customers unlock the full potential of our solutions.
- Track Progress: Monitor customer success metrics and report on both internal achievements and customer outcomes.
- Maintain Engagement: Conduct regular touchpoints with customers to ensure progress against strategic and technical goals.

### Must-Haves

- 5+ years of experience in B2B customer success, account management, or consulting in customer-facing roles.
- Proven experience engaging with technical audiences, including both end-users and executives.
- Strong technical background, ideally in DevOps and the software delivery lifecycle.
- Familiarity with database systems such as MySQL, Oracle, and PostgreSQL.
- Knowledge of Git and other source control systems.
- Exceptional interpersonal and relationship-building skills.
- A commercial mindset with a proven track record of identifying and nurturing business opportunities.
- Strong analytical and problem-solving skills with a keen eye for detail.
- Excellent written and verbal communication skills.
- Bachelor's degree in a technical field or equivalent experience.

### Nice-to-Haves

- Experience with Windows or Linux command-line interfaces.
- Familiarity with cloud platforms like AWS or Azure.
- Experience with HubSpot, Atlassian tools (Jira, Confluence), or monitoring tools (Splunk, Datadog, Elastic).
- Previous experience with Liquibase or similar tools.
- Experience in a startup environment.

### Perks of Joining Our Team

- Remote-first culture with the potential for company-wide in-person gatherings.
- Home office allowance for remote workers.
- Meaningful equity in the company.
- Comprehensive health, vision, and dental benefits (depending on location).
- Generous paid time off and paid holidays.
- 401K matching (US only).
- A "No punks, no jerks" culture that values collaboration and respect.
- Growth opportunities and the ability to advance within the company.

### What We Value

We take pride in:

- A transparent and collaborative team environment that values diverse perspectives and fresh thinking.
- An entrepreneurial culture, where every team member has the chance to make a meaningful impact.
- The opportunity to work with cutting-edge technologies and learn from experienced professionals.
- Helping organizations, big and small, use DevOps practices to drive developer agility and accelerate software delivery.

If you're excited about helping the software world move faster, you've found the right place!
Employment Type: Full-Time
Salary: $ 40,000.00 140,000.00 Per Year