911 Crisis Behavioral Specialist
The primary responsibilities of the 911 Crisis Behavioral Specialist include behavioral health crisis screening via phone and in community, assessment, de-escalation, 24-hour follow-up telephone calls, and provision of referrals. Crisis Behavioral Specialists are trained to use evidence-based interventions and utilize a trauma-informed, person-centered, and equitable approach when completing crisis assessments via phone and in the community. Employees work under the supervision of licensed clinicians. EXAMPLES OF WORK PERFORMED:
- Receive direct transfer of calls from individuals seeking behavioral health assistance via 911 or telehealth;
- Provide de-escalation services to individuals calling 911 in distress while police are en route;
- Intercept calls eligible for behavioral health screening that are pending police response with goal of cancelling police response;
- Respond in the field for crisis assessments as part of the Crisis Behavioral Specialist duties;
- Determine need for behavioral health service intervention through assessment of demographic, social, and clinical information;
- Determine the level of risk of harm to self or others;
- Determine urgency of response based on caller presenting risk factors including, but not limited to, identification of acute psychosis, possible suicidal behavior or thoughts, thoughts to harm others;
- Initiate referral to appropriate response based on identification of urgency, including emergency response where extreme and high urgency is identified;
- Give caller clear and concise information about the services available and options for further assessment or treatment including to call back should the situation escalate;
- Ensure that the consumer has a clear understanding of the triage process and subsequent follow up actions;
- Provide follow-up telephone contact for identified persons;
- Use technology such as Waco Police Department Computer Aided Dispatch (CAD), HOTBHN electronic health record, and Doxy.me for Telehealth;
- Knowledge of mental illness and emotional components of physical illness; psychiatric diagnosis, psychosocial assessments, and crisis intervention.
- Demonstrated skill in crisis assessments and reporting results of interviews.
- Considerable ability to work cooperatively and effectively with professional personnel (i.e., law enforcement, jail staff, hospitals, shelters, etc.); to exercise tact, initiate, and good judgment in dealing with clients and relatives; to prepare reports and make recommendations for administrative use; to speak and write effectively; to relate to people and to interact with consumers.
- As an employee of the Center, it is my duty, at all times, to incorporate the principles of Trauma-Informed Care, which includes cultural sensitivity, throughout the Center, emphasizing a safe and respectful environment for all clients and staff.
- Must have excellent time management skills and ability to enter clinical documentation.
- Local travel 100% and will transport clients.
- Ability to lift up to 30lbs.
- Experience in providing behavioral health services for persons with severe and persistent mental illnesses, a working knowledge of psychiatric diagnosis, psychosocial assessments, and crisis intervention. Required
- Graduation from an accredited college or university with a bachelor’s or master’s degree with a major in behavioral, social sciences, humanities, or education. Require
794-Hours Tuesday-Saturday 11am-7pm with $3 Shift differential for Saturdays
795-Hours Monday-Friday 1-9pm Heart of Texas Region Behavioral Health Network strives to offer competitive compensation and a comprehensive benefits package that includes: Benefits: Employer paid Health Insurance, no copays, no deductibles, 0 cost most prescriptions*
Employer paid Dental Insurance
Employer paid Life Insurance
Employer Paid Short Term Disability
Employer Paid Employee Assistance Program
Payroll Direct Deposit
12 paid Holidays per year
Excellent 401-K Retirement Plan (Center will contribute 12% of employee earnings)**
**Certain Requirements Apply** Generous Paid Time Off (PTO) - begins after 3 months of full-time employment
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