Business Applications Specialist

Job Description

Job Description

Description:

Texas Baptists is a convention of more than 5,300 Baptist churches. Active membership at a church supportive of Texas Baptists is a condition of employment. Texas Baptists makes all employment decisions based on its religious mission, purpose, and beliefs while otherwise complying with all federal, state, and local employment laws. The BGCT is dedicated to fair hiring practices and only relies on lawful exemptions to employment laws to the extent necessary to protect its religious mission, purpose, and beliefs.

BASIC FUNCTION

The Business Applications Specialist is responsible for designing, developing, testing, and supporting online forms, event registration solutions, payment processes, and CRM-integrated business applications. This position works closely with ministry teams and stakeholders to create technology solutions that collect, validate, process, and integrate information into Salesforce and other organizational systems.

The Business Applications Specialist serves as the primary resource for event registration development and business process automation while supporting data quality, user experience, and system integration initiatives. This role requires strong analytical and troubleshooting skills, exceptional attention to detail, and the ability to translate business requirements into effective technical solutions.

RESPONSIBILITIES/TASKS

Solutions

? Design, develop, maintain, and enhance online forms, event registrations, and business process solutions.

? Configure complex business logic, calculations, conditional workflows, validations, notifications, and automation.

? Develop solutions that integrate with Salesforce and other organizational systems.

? Configure and support payment collection processes and related business workflows.

? Build and maintain reusable templates, standards, and development practices.

CRM Integration and Data Management

? Configure and support integrations between forms, registration systems, payment platforms, and Salesforce.

? Ensure accurate data mapping, validation, and synchronization across systems.

? Troubleshoot integration issues and implement corrective actions.

? Support data quality initiatives and assist with data cleanup activities.

? Monitor solution performance and identify opportunities for optimization.

Testing and Quality Assurance

? Perform comprehensive testing of solutions before deployment.

? Validate calculations, workflows, integrations, notifications, and payment processes.

? Identify defects, document issues, and coordinate resolutions.

? Conduct regression testing when enhancements or changes are implemented.

? Ensure solutions meet business and technical requirements.

Business Partner Support

? Meet with ministry teams and stakeholders to gather requirements and understand business needs.

? Translate business requirements into effective technical solutions.

? Recommend process improvements and automation opportunities.

? Provide support for registration and business process-related issues.

? Assist users with troubleshooting and issue resolution.

? Backup Receptionist position as directed

Salesforce and Business Systems Support

? Support Salesforce users with basic administrative requests and issue resolution.

? Assist with reports, lists, and data-related requests as assigned.

? Support business process automation and workflow improvements.

? Escalate complex Salesforce administration and security issues to the Senior Salesforce & Business Systems Administrator.

? Collaborate with Information Management staff on system enhancements and strategic initiatives.

Documentation and Continuous Improvement

? Create and maintain technical documentation for solutions, integrations, workflows, and business processes.

? Maintain inventories of active forms, registrations, and business solutions.

? Identify opportunities to improve system usability, reliability, and efficiency.

? Stay current on CRM, forms, automation, and integration technologies.

POSITION REQUIREMENTS, KNOWLEDGE, SKILLS & ABILITIES

NOTE: These requirements represent minimum levels in order to perform the job on a satisfactory basis. Candidates must have the ability to satisfactorily perform the essential functions of the job.

Required Qualifications

? Strong analytical, troubleshooting, and problem-solving skills.

? Exceptional attention to detail and commitment to accuracy.

? Strong organizational and project management abilities.

? Ability to manage multiple projects and deadlines simultaneously.

? Strong verbal and written communication skills.

? Ability to work effectively with technical and non-technical stakeholders.

? Customer-service mindset and willingness to learn.

? Ability to understand business requirements and translate them into technical solutions.

Preferred Qualifications

? Experience with Salesforce or another CRM platform.

? Experience building forms, workflows, automations, or business applications.

? Experience with event registration systems or payment processing solutions.

? Experience with system integrations and data mapping.

? Experience testing software, workflows, or business processes.

? Experience working in nonprofit, ministry, or church environments.

Knowledge, Skills, and Abilities

? CRM Administration Fundamentals

? Form and Registration Development

? Business Logic and Workflow Configuration

? Salesforce Integration Support

? Data Validation and Quality Assurance

? Payment Processing Workflows

? Troubleshooting and Root Cause Analysis

? Technical Documentation

? User Support and Training

? Process Improvement and Automation

Success Measures

? Accurate and timely delivery of event registration and business solutions.

? Reliable operation of CRM-integrated forms, registrations, and payment processes.

? Low error rates in data collection and system integrations.

? High satisfaction among ministry teams and stakeholders.

? Effective resolution of technical and user-related issues.

? Continuous improvement of business processes and user experience.

? Growth in Salesforce, CRM administration, and solution development capabilities.

Working Relationships

This position works closely with ministry teams, event coordinators, Information Management staff, software vendors, and the Senior Salesforce & Business Systems Administrator to develop and support solutions that advance the mission and operational objectives of Texas Baptists.