Customer Care Representative - (HTOPB)

Job Description

Job Description

HIRING IMMEDIATELY: CUSTOMER SERVICE REPRESENTATIVE IN HOUSTON, TX

Accurate Personnel is hiring immediately for a Customer Service Representative to join our team in Houston, Texas. This individual will be responsible for ensuring an exceptional experience for our clients by delivering clear information, resolving account inquiries, and managing daily communications with professionalism. The ideal candidate will possess a high school diploma or GED equivalent, minimum of 2+ years of dedicated experience working in a high-volume call center or contact center environment, and more listed below. Apply online and kickstart your career today!

Pay, Schedule, and Location

• Starting at $15.00/hr
• Excellent benefits package, including medical, dental, and vision
• Monday – Friday, 8:00 AM – 5:00 PM (First Shift)
• Located in Houston, Texas

Duties and Responsibilities

• Inbound & Outbound Engagement: Serve as the frontline contact handling phone-based inquiries and outreach to resolve client matters efficiently.
• Account Navigation: Walk clients through their account details, explaining services and updates with clarity.
• Conflict Resolution: Utilize strong de-escalation techniques to handle sensitive or challenging client scenarios calmly and professionally.
• Written Correspondence: Draft clear, professional emails to coordinate with internal departments and respond to external clients.
• Product Knowledge: Maintain an up-to-date understanding of our workflows and services to provide accurate, reliable support.
• Autonomy & Teamwork: Drive individual daily metrics independently while contributing positively to the overall team dynamic.

Requirements and Qualifications

• Education: High school diploma or GED equivalent required.
• Call Center Experience: A minimum of 2+ years of dedicated experience working in a high-volume call center or contact center environment.
• Recent History: Must have held a professional customer care or call center role within the last 2-3 years to ensure familiar, up-to-date industry skills.
• Communication Skills: Strong verbal articulation and professional written communication skills.
• Proven ability to remain patient, empathetic, and solution-oriented under pressure.

--

(Salary range based on experience)

--

ABOUT ACCURATE PERSONNEL

Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!

--

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

(HTOPB)