Quality Assurance Analyst II

ARGO is a leading provider of software and analytics solutions for both the financial services and healthcare industries. ARGO transforms business processes for financial service providers and healthcare organizations using proven business models and software innovation informed by real customer challenges, breakthrough technology, and rich analytics.

JOB SUMMARY
Quality Assurance (QA) professionals are responsible for ensuring the accuracy, reliability, and quality of software applications through comprehensive testing strategies and collaboration with cross-functional teams. QA roles span from manual testing and automation to leadership in strategy, architecture, and team development. QA professionals contribute to the full software development lifecycle (SDLC), ensuring that ARGO’s solutions meet customer expectations and industry standards.

TIME ALLOCATION

• Test Planning, Execution & Reporting: 40–80%
• Collaboration & Communication: 10–20%
• Process Improvement & Documentation: 10–15%
• Mentoring, Leadership, or Strategic Oversight (as applicable): 0–30%
• Client Support & UAT Coordination: 0–10%

EXPECTED WORK AND PERFORMANCE (ESSENTIAL FUNCTIONS)

• Design, develop, and execute manual and automated test plans and scripts.
• Analyze requirements and design documents to identify gaps and ensure testability.
• Collaborate with developers, product managers, and clients to clarify requirements and ensure quality deliverables.
• Lead or contribute to test strategy development, defect tracking, and root cause analysis.
• Support internal and external testing efforts, including UAT and production validation.
• Mentor junior QA staff and contribute to training and knowledge sharing (for senior levels).
• Drive continuous improvement in QA processes, tools, and methodologies.
• Participate in architectural discussions and influence product quality direction (for lead/architect levels).

QUALIFICATIONS

• Bachelor’s degree in Computer Science, MIS, or a related technical field
• Experience requirements vary by level:
  • Mid-level: 3–5 years of QA experience.
  • Senior/Lead: 5–10+ years with leadership or mentoring responsibilities.
• Industry certifications (e.g., ASTQB, ASQ, Six Sigma, PMI) preferred for senior and leadership roles.

REQUIRED SKILLS/EXPERIENCE/KNOWLEDGE

• Strong understanding of QA methodologies, SDLC, and testing best practices.
• Proficiency in test management tools (e.g., Jira, XRAY) and automation tools (e.g., Selenium, Cucumber, Postman, and ReadyAPI).
• Experience with SQL, relational databases, and data validation.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• For senior levels: experience in leading QA projects, mentoring, and cross-functional collaboration.
• For leadership roles: proven ability to manage teams, define QA strategy, drive process improvements, and define software quality metrics.

PREFERRED SKILLS/EXPERIENCE/KNOWLEDGE

• Experience in financial services or healthcare software environments.
• Familiarity with cloud platforms (e.g., Azure, AWS) and CI/CD pipelines.
• Knowledge of non-functional, reliability, and usability testing.
• Exposure to AI/LLM tools in QA processes.
• User Experience testing for web and client/server-based applications.
• Strategic planning and architectural experience for QA frameworks (for architect/manager roles).

ATTENDANCE/WORK LOCATION
The position is based in our Richardson, TX office. Daily physical presence in the office is required for interaction with co-workers, attending meetings, and for collaboration on projects.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand, walk; sit stationary; constantly operate computer keyboarding and office equipment. talk or hear, to communicate with employees, and/ or customers (must be able to exchange accurate information in various situations). The employee is required to regularly communicate with other employees, confer or coordinate with other employees.

DISCLAIMER
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

ADDITIONAL REQUIREMENTS:
Applicants for U.S. or Canadian based positions with ARGO must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available at this time for ARGO positions.

Pre-employment background screening will be conducted.