Operations Support Lead

Job Description

Job Description

Description:

What we do

Wescom Solutions provides systems engineering, construction management, and operations support services to the rail and transit industry. Our mission is to help transit authorities enhance system capabilities, deliver capital programs, and improve operational efficiency—safely and effectively.

Why Wescom Solutions

At Wescom Solutions, we’re not just offering a job, we’re offering the opportunity to work on meaningful, complex programs that shape how communities move and connect. Here’s what sets us apart:

• · Make a Real Impact: Your work directly contributes to critical infrastructure programs. You’ll have the opportunity to influence outcomes, solve real challenges, and see the results of your work in the field.
• Flexibility and Agility: We operate in a collaborative, solutions-focused environment that values adaptability and responsiveness. Our teams are empowered to make decisions and drive progress.
• Learning and Growth Opportunities: We provide opportunities to expand your skills, take on new responsibilities, and grow professionally through exposure to complex, multi-disciplinary programs.
• Direct Communication Channels: We foster an environment where ideas are shared openly and collaboration is essential. You’ll work alongside experienced professionals across engineering, construction, and operations disciplines.

Join us and help deliver solutions that keep transit systems moving safely and efficiently.

Position Summary

Wescom Solutions is seeking an Operation Support professional for support on major rail construction projects. Work will include supporting the Maintenance of Way (MOW), MOW Engineering, Rail Operations, and Systems Engineering groups. The individual will assist on technical, systems-related installations, and provide support to the contractor to continue installation work in the field.

Essential Duties and Responsibilities

• Support field roles of Rail Operations and MOW as needed/directed
• Attend designated Project/Contractor project meetings as required
• Receive required Rail Safety, Wayside Worker Protection, Radio, Discipline Specific MOW, and Contractor’s required safety training
• Review and be knowledgeable on the Scope of Work for the projects
• Provide updates to key authority stakeholders and other departments on progress and issues as requested
• Create schedules and other tracking tools/documents to ensure timely responses and timely support when required/requested from the Operations team
• Request meetings with project team, contractors and other departments as necessary to address and resolve issues
• Attend testing and vehicle movements through construction work zones
• Act as EIC/WIC when requested/required by the Operations team
• Assist technical staff, project managers, and contractors with risk identification and assessment, offering input, analysis, escalation, or resolution with construction, mitigation, and improvement activities for more intricate and involved construction or engineering problems
• Exercise responsible and ethical decision-making

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma or GED required
• Valid state driver’s license
• Minimum 5 years of relevant experience serving on rail transit projects or at rail transit authorities
• Well-defined knowledge of rail operations, construction, field oversight practices, process, methods, and techniques
• Analytical mindset with an ability to exercise sound judgment in evaluating situations and making decisions
• Strong interpersonal and communication skills when interacting with others, expressing ideas effectively and professionally to both technical and non-technical audiences
• Proficient self-leadership with attention to detail, accuracy, and prioritization of responsibilities in a dynamic work environment
• Ability to learn new techniques, perform multiple tasks simultaneously, follow instruction, and comply with company policies
• Ability to work independently with minimal supervision, as well as part of a team to meet business objectives

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, stand and walk. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. While performing the duties of this job, the employee is exposed to a construction environment. The noise level in the work environment is usually moderate.

Wescom Solutions is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.