HR Director
- Develop Managers ensuring all teams deliver the Louis Vuitton Promise to Clients, through consistent coaching & feedback, identifying their development and training needs and those of their teams. Putting in place tailored development plans to address areas of opportunity
- Drive innovation and business growth by building a culture of engagement and high performance, while increasing productivity and retention; Coach and educate managers on conflict resolution, performance management, coaching teams, effective communication & teamwork.
- Ensure compliance with federal, state and local employment laws and compliance with LV policies & procedures and their communication to the employees
- Partner with Internal Communications on rollout of communication to the CSC when needed
- Promote and leverage across CSC the Rise (performance & development platform) for the annual appraisal conversation, feedback sessions and career conversations
- Manage and administer the Organizational Management Review (OMR) to ensure the identification, development, succession and retention of talents while identifying people-based opportunities impacting the business strategy
- Work closely with the Director of Talent Development, SVP of HR, and other HR Leaders to maximize succession planning & development for the wider team.
- Identify key training & development needs and work with the CSC Director of Training to develop and implement innovative and effective strategies across the call center
- Lead the Talent Acquisition Manager in developing the talent acquisition strategy for all critical roles efficiently source & recruit the best candidate while ensuring an inclusive candidate experience at all stages of the recruitment process.
- Advise and coach Managers on employee relations cases and ensuring that the cases are handled in line with company policies and local legislation.
- Manage complex ER investigations ensuring they are conducted thoroughly and comply with all company and local legislation.
- Manage and deliver the ICR process for the CSC ensuring merit increases are fairly allocated while staying within budget
- Work in partnership with the C&B department to ensure that employees are paid accurately in addition to ensuring all staff benefits are administered in line with local legislation.
- 10+ years relevant experience ideally gained in a call center environment or a related industry
- Experience in developing & delivering training
- Ethical, forward thinking and people centric. Knowledge of local employee and labor relations laws, regulations and practices
- Knowledge of best practices in talent acquisition, management and development
- Professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in writing
- Excellent problem-solving skills
- Ability & adaptability to work both tactically & strategically
- Self & team composure; ability to provide insight to foster trust and support development
- Ability to work with autonomy in a fast-paced environment with multiple priorities
- Strong ability to make sound, mature & commercially astute business decisions
- Skilled in using technology systems & passion for learning new tools
- Dynamic team-player capable of working within a fast-paced environment
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