Customer Service Representative (Part Time)

Customer Service Representative (Part Time) Location Austin, TX (East Oak Hill area) :

​​​​​​​ Customer Service Representative Part Time- South Austin

Come join Just Right Lawns! Our team members bring their focus and positive energy to our highly collaborative work environment; we work as a team, we learn from each other, we share responsibilities and take pride in our work.

Job Responsibilities:

• Answer incoming phone calls; place outgoing calls and follow up on customer questions.
• Provide quotes via phone and email (no cold calling expected)
• Provide "Wow" service by confidently explaining the Value of the services offered.
• Enter customer information into the system and schedule service.
• Perform daily tasks such as processing payments and other tasks as assigned.
• Investigate damage claims and research customer concerns.
• Liaison between team members in the field and customers
• Maintain a professional attitude and image for all customers.
• Conducting Happy Calls: recognizing teams for efficient performance and positive customer reviews
• Other duties as assigned

Minimum Qualifications:

• Basic reading, writing, and arithmetic skills
• High School diploma or equivalent
• Excellent professional verbal/written communication and interpersonal skills
• Computer savvy
• Ability to type a minimum of 45 words per minute
• Flexibility and ability to quickly adapt to change as we grow.
• Self-motivated, positive attitude, ability to multitask.
• Enjoy working in a Team environment.
• Excellent organizational skills
• Access to reliable transportation
• Sales experience a plus

Experience Required:

• 1 year of proven and recent experience in a Call Center environment
• Proficient in speaking, reading, and writing in English
• Ability to type a minimum of 45 words per minute
• Proficient in utilizing Excel and Google Docs
• Computer savvy

Physical Requirements:

• Work is performed in an office environment
• The employee is generally subjected to long periods spent sitting, typing on keyboard, making and answering calls and looking at multiple computer screens
• Requires occasional standing, walking, lifting, stooping or bending

Job Type: Part Time

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: No more than 28 per week

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Experience:

• recent call center: 1 year (Required)

Work Location: In person