Director of Operations and Support

Position Information

Hiring Department : Office of Business, Community, and Government Engagement

Reports To: Executive Director, Office of Business, Community, and Government Engagement

Job Location: On Site - El Paso, Texas

Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.

Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm

FLSA status: Exempt

Earliest Start Date: As soon as possible.

Salary : Commensurate with experience.

Required Application Materials

• Resume
• List of three references

Note : This is a full time, temporary contingent upon availability of funds position with a possibility of extension and is eligible for full benefits, including medical, dental, and vision.

Position Summary

The Director of Operations provides leadership and oversight for the operational, logistical, and communications infrastructure that supports employer engagement and career-related programming at the University of Texas at El Paso (UTEP). Reporting to the Executive Director, the role is responsible for ensuring efficient, consistent, and high-quality operational support for employer visits, events, systems, communications, and platforms that connect students and employers.

The Director of Operations leads the Operations Support unit, supervises professional staff and student employees, manages workflows and processes across functional areas, and partners closely with Employer Engagement, Data Analytics, and campus stakeholders to enable scalable, data-informed, and student-centered engagement activities.

Statement of Duties and Responsibilities

Provide leadership and oversight for the Operations Support unit, ensuring efficient execution of employer visits, events, communications, and career-related operational activities aligned with institutional priorities.

Supervise, train, and evaluate professional staff and student employees across operations, systems support, communications, and events, establishing clear expectations, workflows, and performance standards.

Oversee operational and technical support for career-related platforms and systems (e.g., Handshake and related tools), ensuring effective use by students, employers, and staff.

Coordinate logistics for employer visits, on-campus recruitment activities, career fairs, information sessions, and related events, ensuring smooth execution and positive partner experiences.

Lead communication and event promotion efforts in coordination with Employer Engagement and campus partners to ensure students, faculty, and employers are informed of opportunities and programming.

Collaborate closely with the Director of Employer Engagement, Data Analytics, and other Office of Engagement and Impact staff to align operational support with engagement strategies and data-informed priorities.

Support the Executive Director with operational planning, reporting, and continuous improvement initiatives related to employer engagement infrastructure.

Complies with all State and University policies.

Other duties may be assigned.

Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education required

Bachelor’s degree from an accredited institution.

Minimum Experience required

Two (2) + years of professional experience in operations management, program coordination, event management, administrative services, or operational support functions within higher education, workforce development, or a related organizational setting.

Demonstrated supervisory or team-lead experience, including responsibility for coordinating staff workflows, overseeing day-to-day operations, or supervising professional and/or student employees.

Demonstrated experience managing complex operational processes, logistics, schedules, or systems in support of programs, events, or services with multiple stakeholders.

Preferred Education/Experience

Experience leading operations, events, or administrative support functions within a higher education, career services, workforce development, or similarly complex organizational environment.

Experience supervising both professional staff and student employees, including training, scheduling, and performance oversight.

Demonstrated experience managing systems, platforms, or databases that support program delivery, communications, scheduling, or external partner engagement (e.g., CRM systems, event management tools, or career platforms).

Why Pick UTEP

The University of Texas at El Paso (UTEP) is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.

UTEP is America’s leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 26,000 students are Hispanic, and half are the first in their families to go to college. UTEP offers 170 bachelor’s, master’s and doctoral degree programs at the only open-access, top-tier research university in America.

This is an especially exciting time to join UTEP as it advances the goals of its 2030 Strategic Plan. Built around the institution’s core strengths—its location, its people, its supportive culture, and its community partnerships—the plan lays out a bold vision for the next decade, aimed at maximizing the University’s regional impact and national stature.

Miner Perks and Benefits

What UTEP Offers

• Benefit Package includes: Medical, Prescription, Life Insurance and Wellness platform
• Voluntary Benefits: Dental, Vision, Additional life insurance, UT Flex, Short and Long - term disability plans
• Retirement Programs
• Longevity Pay
• Paid Vacation & Sick Leave
• Paid Holidays
• Employee Discounts & Perks
• Employee Education Assistance program
• And much more! Visit our Benefits Summary Page for more information on our additional benefits.

Disclaimer: Eligibility for perks and benefits may vary based on part-time or full-time employment.

Additional Information

Note: To the extent that this position involves research, work, or access to critical infrastructure as referenced in Executive Order GA-48, being hired for and continuing to be employed in this position requires the ability to maintain the security or integrity of the infrastructure.

The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. A valid driver’s license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to feel; and reach with hands and arms. The employee is occasionally required to stand; walk; and talk or hear. The employee must regularly be able to lift and move up to 50 lbs.

• Ability to communicate effectively in person, virtually, and in writing.
• Ability to travel on-campus to attend meetings and events.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standard office environment.
• Occasional evening or weekend work to support employer engagement activities or events.

The noise level for this work environment is usually moderate.

In keeping with its access, excellence, and impact mission, The University of Texas at El Paso is committed to a learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.

The University of Texas at El Paso is an Equal Opportunity Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee’s or prospective employee’s right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries—including the filing of a Formal Complaint or reporting an incident—about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at ***email_hidden***, or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 223C.

For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at [email protected].