Customer Service Agents

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This is an in-office position (not remote!).

Employees are required to work ONSITE at corporate office in Richardson.

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Our customer service team is the Core of what we do. We offer solutions, identify opportunities and serve thousands of customers - one at a time.

As part of our team, you'll play a front-line role by impacting the customer's experience - from scheduling appointments, answering questions and delivering great service.

XPS Solutions is growing and has limited opportunities for dependable, motivated, qualified professionals interested in joining our winning team as a Customer Service Representative

Upcoming Training Class March 18, 2024

• Our in-person training class is from 9:15am - 5:45pm CT Monday-Wednesday and the shift for Thursday & Friday may start as early as 8:00am CT.
• Accepting applications for Texas residents only - DO NOT APPLY IF YOU DO NOT RESIDE NEAR RICHARDSON, TEXAS.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Effectively handle continuous flow of inbound calls (100 -120 inbound call average per day)
• Ability to multi-task by using active listening skills and researching information and typing notes.
• Exhibit a courteous and professional manner in all call situations.
• Exhibit excellent punctuality and reliability with regard to your work schedule.
• Utilize excellent spelling and grammatical skills.

ESSENTIAL SKILLS AND EXPERIENCE :

• Must be able to speak and read English clearly, professionally and fluently.
• Bilingual is a plus!
• Must be able to type a minimum of 35 WPM.
• Experience working with a PC and be able to maneuver multiple screens on each call.
• Experience (inbound/outbound) in a direct telephone customer service role.

Base Pay

• Starting pay is $15.00 per hour

Compensation ( Hourly Pay Increase)

• You have the opportunity to reach up to $22.00 per hour depending on your performance during the pay period!!

Semi monthly pay : The first paycheck is the 15th of the month and the second paycheck is the last weekday of the month.

Potential growth opportunities

• XPS Solutions is committed to growing our company from within
• Experienced Core CSR's are eligible for promotion to lead and supervisor positions
• Candidates with previous leadership experience are encouraged to apply!!!

BENEFITS:

• Full time employees eligible for Medical, Dental, and Vision benefits after 60 days.
• Full time employees are eligible for long term disability insurance and life insurance - paid by the company
• Full time employees are eligible for the 401K plan
• Vacation and sick pay accruals.

Full time positions available

If you'd think you are a potential “fit” for our very special team, apply today with XPS Solutions and join one of the most exciting companies in the Dallas Metroplex. Please apply online at

No phone calls pleaseEqual Opportunity Employer.Background check and drug test is requiredJob Type: Full-time'

COVID-19 Precaution(s):

• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• High stress tolerance -- thrives in a high-pressure environment

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Work setting:

• Call center
• Hybrid work

People with a criminal record are encouraged to apply

Application Question(s):

• What is your CURRENT city and state of residence?

Education:

• High school or equivalent (Preferred)

Experience:

• Call Center: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Relocate:

• Richardson, TX 75082: Relocate before starting work (Required)

Work Location: Hybrid remote in Richardson, TX 75082