Operations Analyst - ATM Settlement

: Date: Jun 6, 2025 Location: San Juan, PR Company: Popular Workplace Type: Hybrid

Operations Analyst - ATM Settlement

Job Type

This is a Full Time Opportunity.

General Description

Performs ATM's Settlement and Solve Other Banks' Claims.

Essential Duties and Responsibilities

• Resolve ATMs differences resulted from Host approval process and General Ledger settlements performed by branches and ATM Off Premises units using programs such as Bank's Customer Information System, Base 24, SAP, ATM Journal application and other platforms for ATM financial adjustments to provide the best service and support the operations. Performs calls, entries, and ATM settlements accordingly. Follow up on responses, identify if further actions need to be taken.
• Handle ATM claims to or from other financial institutions through ATM Network Switch and perform the ACH Settlement required.
• Manage calls pertaining to transaction investigations as required.
• Process various miscellaneous side functions within the department as assigned.
• Assist in Disaster Recovery Testing as needed.
• Assist in Testing new applications as needed.

Minimum Education

Bachelor's degree in business administration (Accounting or Finance)

Experience

At least one year of related experience.

Other Qualifications

• Proficient in both English and Spanish
• Experience in accounting procedures and cycle
• Good analytical skills
• Ability to work in teams and collaborate with peers to meet common goals.
• Experience and good skills managing different computer systems and programs such as SAP, Base 24, Microsoft Office (Outlook, Excel, Word, PowerPoint), among other platforms.

Region Locations

Work Schedule

Monday to Friday from 8:00am-5:00pm. Available to work different working hours, including weekends and/or holydays.

Values

1. Passion for People 3. Succeed Together 2. Own Every Moment 4. Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee's performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [email protected] . This email inbox is monitored for such types of requests only . All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer Learn more about us at and keep updated with our latest job postings at . Connect with us!