Senior Client Support Agent
shift: First
work hours: 7 AM - 7 PM
education: High School Responsibilities
- Resolve moderate-to-complex inquiries via email/chat.
- Execute policy endorsements and audits accurately across carriers.
- Ensure compliance with state regulations and carrier SLAs.
- Document cases with precision in Salesforce and carrier systems.
- Mentor and train L1-L2 agents on workflow best practices.
- Active Listening
- Follow-up
- Client Service
- Typing Skills
- Technical Support
- Basic Computer Skills
- Basic Software Skills
- Call Center Support
- Sales Support
- Years of experience: 4 years
- Experience level: Experienced
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
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