TSDS Data & Customer Support Analyst

Skills:

Texas Student Data System (TSDS) at the LEA or vendor level, customer service, training and supporting team members or end users.

We are seeking an experienced TSDS Data & Customer Support Analyst to support the Texas Student Data System (TSDS) and its associated data collections. This role requires strong customer service skills, close collaboration with cross-functional teams, and a high level of accuracy in documentation and data handling. The ideal candidate will have hands-on TSDS experience at the LEA or vendor level and the ability to train and support internal and external stakeholders.

Key Responsibilities

• Provide functional and customer support for Texas Student Data System (TSDS) data collections and related processes.

• Serve as a point of contact for LEAs, vendors, and internal teams regarding TSDS data questions, issues, and resolutions.

• Collaborate closely with cross-functional teams to analyze issues, clarify requirements, and ensure accurate data submissions.

• Document issues, resolutions, and processes with a strong focus on accuracy and clarity.

• Develop and deliver training materials and conduct training sessions for team members and stakeholders.

• Support continuous improvement by identifying trends, recurring issues, and opportunities to enhance support processes.

• Assist with software documentation, including issue tracking, release notes, user guides, and technical references (as needed).

• Maintain clear and professional communication with stakeholders at all levels.

Required Qualifications

• 8+ years of experience working with the Texas Student Data System (TSDS) at the LEA or vendor level.

• 8+ years of customer service experience with strong verbal and written communication skills.

• Proven ability to collaborate effectively with cross-functional and technical teams.

• Excellent attention to detail with a high level of accuracy in documentation and data handling.

• 8+ years of experience training and supporting team members or end users.

• Strong problem-solving and analytical skills.

Preferred Qualifications

• Experience with software documentation , including documenting software issues, release notes, and technical guides.

• Proven technical writing experience , creating clear, concise, and user-friendly documentation.

• Familiarity with education data systems and state reporting environments.

Nice to Have

• Experience supporting large-scale education or government data systems.

• Prior experience working in a public sector or education agency environment.