Accounts Receivable Specialist I
Job Responsibilities:
- Collaborate with internal departments and customer organizations for billing, statements, disputes, and returns.
- Perform customer payment analysis and resolve disputed items.
- Assist in training and mentoring new personnel.
- Review large and high-profile accounts.
- Act as a go-to system resource and team player.
- Identify payment discrepancies and initiate dispute resolution.
- Maintain contact with customers to resolve payments, disputes, and returns.
- Work with Collectors and Customer Service on customer credits.
- Process return of customer credit balances.
- Generate internal and external reports.
Skills:
- Intermediate to advanced Excel
- Strong reconciliation, organizational, and analytical skills
- Effective communication skills
- Knowledge of SAP FSCM and SAP Disputes
- Familiarity with credit and collection operations
- Strong interpersonal and problem-solving skills
Education/Experience:
- 2–4 year degree in business, accounting, or related field or equivalent experience
- 3+ years of B2B or B2G collections and dispute resolution experience
- 5+ years of directly related experience
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