Event Manager - Signia by Hilton La Cantera Resort and Spa

Signia by Hilton La Cantera Resort & Spa is a luxury Hill Country retreat featuring 140,000 sq. ft. of event space, a full-service spa, multiple pools, championship golf, and diverse dining options. Located just 20 minutes from San Antonio International Airport and near attractions like Six Flags Fiesta Texas, it offers a premier destination for both leisure and events.

We are seeking an Event Manager to join our team. This is a great opportuntiy to detail out amazing events at our beautiful resort!

What will I be doing?

The Event Manager will be responsible for servicing corporate and convention groups with attached guestrooms. This role will manage a diverse mix of programs, ranging from small groups to large conventions, including resort buyouts with peak nights up to 496 rooms. In addition, the position may support select social events without guestrooms, as assigned. The primary focus of this role is the planning, coordination, and execution of corporate and convention group events.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• Organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.
• Regular attendance.

#LI-JW1

What are we looking for?

• 1+ years of experience planning and executing events in a hotel/resort setting
• Experience detailing corporate groups with room blocks
• Delphi experience strongly preferred
• Must be flexible with scheduling based on group needs

Catering and Events Incentive Plan

Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay

• Medical Insurance Coverage – for you and your family

• Mental health resources including Employee Assistance Program

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel program: 100 nights of discounted travel

• Parental leave to support new parents

• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

• 401K plan and company match to help save for your retirement

• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.