Manager, IT Engineering

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• IT Asset Manager skills combine technical knowledge of hardware, software, and IT infrastructure with strong soft skills like communication, negotiation, and analytical thinking to manage the entire lifecycle of IT assets. Key skills also include project management, risk management, inventory control, and financial acumen to optimize costs and ensure compliance for an organization's technology portfolio.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Exhibits strong business and leadership skills, deep technology perspective to guide solutions, and strong communication skills to coordinate with Engineers to ensure they understand business needs and objectives, as well as technical requirements of products
• A deep understanding of published software licensing from major vendors like Microsoft, Oracle, and Adobe.
• Experience with open source and SAAS licensing models.
• Collaborates with Business and IT leadership to execute and communicate organization’s technical vision, mission, and work priorities, and drives progress towards roadmaps and ensures efficient technical product management and effective communication with stakeholders
• Creates environment for delivery teams to be self-governing organizations who are accountable for their own performance and delivery commitments and measured accordingly
• Removes roadblocks, cultivates relationships, and effectively communicates across IT and at various levels of leadership
• Removes squad impediments and emphasizes cross-functional collaboration between roles
• Inventory management tracking and managing the lifecycle of IT assets from acquisition to disposal to maintain accurate records
• Provide input on technology decisions, people management, and product features across all stages of product lifecycle
• Establish open lines of communication between engineering squads and IT leadership, and support clear adherence to business requirements
• Facilitate and monitor clear Engineer check-ins, sprint deliverables, and open communication toward squads and stakeholders
• Drives forward increased technical upskilling across organization with education, programs, and metrics
• Manage Engineer staffing strategy to ensure alignment to Scrum and Agile principles and work closely with Scrum Lead
• Promote use of industry leading technology trends and continuously assess AA IT needs and areas for improvement
• Manages and leads adoption and migration of new and emerging technologies
• Leads, develops, and mentors a high performing engineering team of individuals with a diverse range of technical skills and experiences
• Exhibits a desire for continuous learning and sharing of new knowledge within the organization
• Responsible for the hiring and managing of squad members, including staffing and performance reviews as well
• Responsible for budget management and forecasting
• Manages production issues and off-hours support, communication, and coordination, as needed
• Works extended hours occasionally, based on the needs of the project and the operation

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Technology, Computer Science, Information Systems,  or related technical discipline, or equivalent experience/training
• 5 years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies
• 3 years of experience leading product teams
• 3 years of experience with software asset management teams that utilize tools like Flexera, SNOW, or ServiceNow SAM
• 3 of experience with asset audits, asset attestation audits
• 3 years of experience leading hardware asset management teams that utilize tools like Tanium, Claroty, Flexera IT visibility, Service Now HAM, NinjaOne, Big fix, or Manage engine.

Preferred Qualifications- Education & Prior Job Experience

• Airline industry experience, including engineering / business processes and supporting technology
• Understanding of software licensing and regulatory requirements to avoid legal and financial penalties.
• Adaptable mindset for continuous learning and improvement.

Skills, Licenses & Certifications

• Proven track record in leading Engineering initiatives that generate substantial value; well organized, able to multi-task, able to prioritize with minimal direction
• Strong technical leadership, and extensive experience in Agile methodology-style leadership environment
• Excellent communication skills to present to executive management often and emphasize the important intersection of business and technology
• Proven ability to handle multiple products/work streams and demands efficiently
• Understanding of CMDB, CSTM
• Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations
• Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environment
• Leads, influences, and upholds technology standards to ensure resiliency goals are met and continuously improved upon
• Basic financial skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.