Bilingual Contact Center Specialist
Full Time
Location: Austin, TX 78727
Work Schedule: Full-time, onsite. Must be available to work any 8-hour shift between 7:00 AM and 7:00 PM, Monday–Friday.
About the Role
We’re looking for passionate and detail-oriented individuals to join our Provider Network team as Bilingual Contact Center Specialists. In this role, you’ll support healthcare providers and Medicaid clients by delivering exceptional customer service, helping resolve inquiries, and ensuring accurate information is provided in a timely manner.
If you enjoy helping others, thrive in a fast-paced environment, and are bilingual in English and Spanish, this is an excellent opportunity to build your career while making a difference.
Key Responsibilities
- Provide professional assistance to Medicaid providers and clients with questions about eligibility, claims, and other program-related inquiries.
- Respond to incoming calls promptly and courteously, ensuring each interaction delivers a positive experience.
- Document all interactions accurately in system logs.
- Transfer calls or escalate complex issues as needed.
- Meet established performance metrics, including attendance, productivity, and quality standards.
- Support team goals and contribute to process improvements.
Qualifications
Required:
- Minimum 6 months of recent experience in a high-volume contact or call center environment.
- Fluent in English and Spanish (reading, writing, and speaking). Candidates must pass a bilingual skills assessment with a score of 80% or higher.
- Strong verbal and written communication skills.
- Detail-oriented, organized, and able to multitask effectively.
Why Join Us?
- Competitive pay — $22.00 per hour
- Comprehensive health benefits
- Equipment provided for on-site work
- A supportive, professional environment with opportunities for growth
- Make a meaningful impact by supporting Medicaid providers and improving healthcare access
Additional Information
- This is an onsite position based in Austin, TX.
ChaseSource is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, pregnancy, or any other legally protected status.
By applying for this position, you consent to receive calls, AI-generated calls, text messages, and emails from ChaseSource, its affiliates, and contracted partners regarding job opportunities and related updates. Message frequency may vary. Standard message and data rates may apply. Carriers are not responsible for delayed or undelivered messages. You can opt out at any time by replying STOP or get assistance by replying HELP. For more information, please review our privacy policy at https://chasesource.com/privacy-policy/.
Recommended Jobs
Building Materials Sales Rep
Building Materials Sales Rep Job in Dallas/Fort Worth, TX This is a permanent, full time job offering a great salary and benefits package. Responsibilities: Call and visit existing and targe…
Electrical Project Engineer - Substation
Why Black and Veatch Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possib…
Tarrant County Locksmith Retail Associate
Join our team at A-1 Locksmith, a leading provider of locksmith services in Tarrant County, where we pride ourselves on exceptional customer service and a wide range of quality products. We are seeki…
03 - Production Technical Operator 3
Req ID: 133582 Region: Americas Country: USA State/Province: Texas City: Richardson General Overview Functional Area: OPS - Operations Career Stream: PRD - Production Role: Produ…
Bilingual Personal Injury Litigation Paralegal - Garland, TX
Bilingual Personal Injury Litigation Paralegal - Garland, TX Compensation: Salary $75,000 - $95,000 , Pay is commensurate with experience. This is NOT a remote position. Job Summary: …
Radiation Oncologist (Physician)
Overview Ansible Government Solutions, LLC (Ansible) is currently recruiting Radiation Oncologist to provide onsite services to eligible beneficiaries of the San Juan VA Medical Center located at …
Physical Therapist - 10,000 Sign-on Bonus
If you are a licensed Physical Therapist, we need your help! Spectrum Therapy Consultants is growing, expanding, and opening new locations while adding occupational rehab services. This is an exciting…
OTR Dry Van Company Driver W2 Job in Grand Prairie, TX by American Trucking Group
Requirements ~Valid CDL Class A license ~Clean driving record ~Minimum 2 years OTR experience …