Work Comp Administrative Assistant

Work Comp Administrative Assistant Location Des Moines, IA (King-Irving Park area) : Description:

Do you crave work-life fulfillment? Iowa Ortho is looking for an approachable individual who is detail-oriented, works well with a team, and enjoys contributing to a positive overall patient experience. Iowa Ortho would not be a center of excellence without a dedicated, efficient, and collaborative work comp team. If you enjoy working to coordinate a smooth work-flow and being alongside a supportive team, this could be the right position for you!

SUMMARY

The Work Comp Admin Assistant (WCA) performs a wide variety of administrative functions and public services by assisting all work comp coordinators and clients as directed. The WCA will interact with patients, employers, insurance adjusters, case management nurses, internal/external physicians, and internal/external medical staff. The goal is to provide complete support and exceptional service to our clients and patients by coordinating the administrative requirements within each department at Iowa Ortho and consistently cultivating and maintaining the relationships that contributes to patient growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists all Work Comp Coordinators with their day to day tasks as needed
• Operate our Polycom phone system to answer all incoming calls and make outbound calls
• Answer phone calls, screen and route outside calls to correct extension.
• Works closely with Work Comp online Portal to ensure client satisfaction and department growth.
• Schedule workers' compensation appointments
• Verify and register all new work comp patients while obtaining all necessary patient and billing information
• Reschedule recheck appointments requested by assigned coordinator and notify coordinator once scheduled.
• Index voicemail logs and route voicemails to the appropriate coordinator
• Monitor the fax line(s) and route faxes to the correct coordinator or department
• Assist with the investigation and follow-up on all incoming phone calls for workers' compensation patients. Make all appropriate documentation in the patient chart.
• Update and modify contact information to ensure accuracy for the billing and other internal departments
• Document phone calls and appropriate items in Next Gen case management system
• Forward medical records when requested to case managers, employers and adjusters
• Work with Client Services Coordinators in preparing IMEs.
• Provide exceptional customer service to patients, employers and insurance companies calling on accounts
• Exhibit complete professionalism in all duties performed as a coordinator
• Communicate with physicians and staff as necessary, to provide concise information and process completion
• Assist nurse case managers and insurance adjusters in coordinating patient care
• Maintain OPT worklists, transferring OPT tasks to the WC worklist for the coordinators
• Assist with Outpatient testing (OPT) tasks and scheduling both in-house and outside MRI, CT, and EMG.
• Complete all work log tasking within the required parameters
• Provide assistance to the billing department, as needed, to collect over due claims payment
• All other duties as assigned

Requirements:

EDUCATION AND EXPERIENCE

• Bachelor's Degree in business, social services or medical related field required
• Combination Education and Experience may be considered
• Previous experience in a workers' compensation setting preferred
• One year of experience in a healthcare related field, medical terminology, or insurance billing required

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent communication skills (both written and verbal)
• Basic computer skills; Microsoft Office Suite (Excel, outlook, word, etc)
• Ability to use appropriate English language skills, spelling, grammar, punctuation, etc
• Able to handle high pressure situations with calm, resourcefulness and effectiveness
• Demonstrated ability or experience of displaying a positive attitude and outlook
• Ability to exemplify dependability to clients, staff and patients

PHYSICAL DEMANDS

The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to speak clearly and hear the English language in order to communicate with patients, employers, case management nurses, physicians, and internal staff regarding approval, insurance denials, treatment plans, and patient status reports without the use of translation.
• Ability to walk over 200 feet multiple times throughout the day
• The ability to hear and receive instructions from physicians regarding the treatment plan, and patient status reports and to communicate this information to the various appropriate workers' compensation individuals
• Use of hands, fingers, and sense of feeling in order to keyboard at a computer terminal
• Ability to sit up to eight hours at a computer terminal
• Visual abilities in order to work at a computer terminal

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