Bilingual Front Office Clerk (Float - Central Region)

Job Description

Job Description

Benefits We Offer Outstanding Benefits:

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Bilingual Front Office Clerk - Float (Central Region) Overview

Welcome to a forward-thinking opportunity at Legacy Community Health, where we're reshaping community care with creativity and innovation. As a Bilingual Front Office Clerk, you are the vibrant gateway to our clinics, navigating interactions with warmth and professionalism that set the stage for enduring patient-provider relationships. This role is dynamic and immersive, offering the chance to rotate across various locations in the heart of Houston, TX, ensuring a diverse and enriching professional journey.

Your role is pivotal, as you deftly manage initial patient interactions both in-person and over the phone, embodying our commitment to excellent service and compassionate care. At Legacy, your contributions will resonate through our community, advancing healthcare effectiveness and accessibility as part of our visionary team.

Key Responsibilities

• Handle incoming calls with precision, ensuring appropriate routing and support for every inquiry.
• Efficiently perform client intake, updating relevant staff on arrivals and integrating patient data into our advanced database systems.
• Partner with the volunteer coordinator to seamlessly manage volunteer involvement, enhancing our collaborative care environment.
• Implement strict adherence to appointment and cash handling procedures, guaranteeing accuracy and integrity.
• Contribute to maintaining an organized clinic lobby, offering a welcoming environment for all visitors.
• Process lab results under guidance from the Practice Manager, ensuring timely and accurate patient care.
• Actively participate in the Performance Improvement Program, driving forward our mission of excellence and innovation in healthcare.
• Uphold a respectful, dignified atmosphere for all, fostering excellent working relations and team efficiency.
• Engage in our primary care medical home model, promoting culturally sensitive and language-appropriate patient care.
• Attend essential safety training, reinforcing Legacy’s commitment to a secure, protected healthcare environment.
• Operate equipment safely, maintaining standards set by Legacy, and ensuring safety measures are in place at all times.

Qualifications

• High school diploma or equivalent is a must.
• Exude a pleasant, professional demeanor, especially over the phone, enhancing patient interactions with clarity and warmth.
• Ability to multitask and manage multiple calls or patient interactions concurrently, showcasing agility and efficiency.
• Advanced data-entry skills backed by strong computer literacy and multi-line phone or switchboard expertise.
• Possess basic knowledge such as mathematics for appointments and numerical filing systems.
• Bilingual capability, reflecting our diverse community needs, is highly valued.

About Legacy Community Health As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.

With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.

At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.

Explore our open positions and see if a career at Legacy is right for you.

Core Employee Expectations

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

Apply today in less than 3 minutes using your phone, tablet, or computer!

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