Customer Service Representative

Job Description

Job Description

As a full-time team member, the ideal candidate will ensure each customer journey is successful by providing friendly, timely and accurate support. The candidate will be a confident verbal and written communicator, a problem solver, and a proactive team player that gets things done.

Responsibilities

• Responsible for activity updates and managing communication within our CRM system (Salesforce)
• Build and maintain relationships with a personal touch - internally and with customers
• Actively listen and problem solve - ability to multi-task, prioritize, and manage time effectively
• Provide accurate, valid and complete information by offering the right solutions
• Generate sales leads by talking to current customers about the benefits of other company products

Experience/Skills

• Must possess strong communication both verbal and writing skills
• Prefer experience with Salesforce or similar CRM
• Prefer strong experience with Excel
• Minimum 40+ Words Per Minute typing
• Bachelors/Associates Degree preferred or equivalent education or equivalent related experience

This would be a good fit if

…you are a good Google searcher

…you are a “go-to” person when someone needs something done well and done fast

…you like to keep organized

…you know the difference between personal and professional

...when you have free time you're asking what else you can do to help

This may not be a good fit if

... you don’t like collaborating

... you have a hard time under pressure

A Day-in-the-Life at impac

When you arrive at the office in the morning, you’re greeted by hot coffee in the pot and a place to keep your lunch in the kitchen (with many complimentary snacks). Our team likes to say “good morning” with a smile and ask you what your weekend was like. We like to share our hopes and dreams and sometimes others can share too much but that’s part of feeling a family.

Compensation/Benefits

• $40-50K based upon experience
• 16 Days Paid Time Off 1st year
• 7 Additional Paid Holidays
• Company Paid Life Insurance
• Optional Medical Insurance
• Company Paid Training & Continuing Education

We’re not just another fleet management company—we set ourselves apart by consistently exceeding expectations and delivering more than what’s expected. Our mission is to provide top-tier products, unmatched customer service, and expert guidance, all designed to streamline fleet management.

Company Description

We’re not just another fleet management company—we set ourselves apart by consistently exceeding expectations and delivering more than what’s expected. Our mission is to provide top-tier products, unmatched customer service, and expert guidance, all designed to streamline fleet management.