Meeting and Events Concierge - Signia by Hilton at La Cantera Resort and Spa

The Signia by Hilton La Cantera Resort & Spa—set atop the scenic rolling hills and majestic live oaks of the Hill Country—offers a tranquil yet sophisticated retreat with 140,000 sq. ft. of elegant event space, a luxury spa, multiple outdoor pools, a dedicated kid’s camp, and an 18-hole championship golf course. The resort features four restaurants and five bars, providing everything from casual dining to gourmet experiences. Conveniently located just 20 minutes from San Antonio International Airport, we’re close to premier shopping, dining, and local attractions such as Six Flags San Antonio.

We are excited to announce that we are seeking a Meetings and Events Concierge to join our team!

Schedule : Flexible scheduling required - depending on business needs - will rotate every two weeks

• 6:00 AM – 2:30 PM

• 9:00 AM – 5:30 PM

• 11:00 AM – 7:30 PM

What Will I Be Doing ?

At Signia La Cantera Resort and Spa, the meetings and events concierge are responsible for the assisting exception execution of all conference and unique events contract by the group and event sales department. They will support the sales team in managing reservations and handling guest issues related to the use of the rooms. The Meeting & Events Concierge will collaborate daily with all departments in the Resort to anticipate, meet and exceed the needs of our clients. This position requires a detailed, organized, and flexible individual who is customer-focused, reliable, and an expert at multi-tasking. Excellent interpersonal skills and effective written communication are essential for this role.

• Manage and communicate any changes or special requests to relevant departments (housekeeping, front desk, etc.).
• Serve as the primary point of contact for group clients, addressing their reservation needs, modifications, and inquiries.
• Assist group guests with any issues or special requests during their stay, ensuring a seamless experience.
• Liaise with the sales, catering, and front office teams to ensure group room logistics are well coordinated.
• Collaborate with the Revenue Management team to monitor room availability, group rate adjustments, and optimize yield for group blocks.
• Collaborate with Revenue team to ensure that groups are charged accordingly for no-shows, cancellations, and early departures per the Resort’s policies.
• Maintain up-to-date records of group reservations and communication logs. Communicate these updates effectively and efficiently to clients.

What are we looking for?

• 1 +years of customer service experience required

• Lift, push, pull up to 50 LBS

• Flexible scheduling is required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Hotel industry

• Banquets experience

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel

• Parental leave to support new parents

  Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Complimentary team member meal per shift
• Complimentary team member parking

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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