IT Helpdesk

IT Service Desk Analyst

When you join Design Group as a Service Desk Analyst, you are joining a team that will challenge you and position you for growth. In this role, you will work with a team of industry experts to help the world’s leading companies solve their most difficult problems. You will partner with seasoned leaders, technical specialists, and subject matter experts to deliver the highest quality solutions to our clients with consistency and accuracy.

What You’ll Do

You'll work individually and in teams to support capital projects and implement solutions for our clients. Together, you will help our clients make critical changes to improve their performance and realize their most important goals.

• Provide PC hardware/software, PC peripherals, network, voice systems and business applications support for the 1500+ global professionals of Barry-Wehmiller Design Group
• Diagnose client requests and determine the course of action for resolution or escalation
• Create and maintain user network accounts and login scripts
• Provide new user orientation
• Utilize KACE to support the service desk environment and lead KACE system management
• Identify IT automation and self-service options
• Provide clear, customer-focused communication
• Successfully execute multiple project responsibilities
• Make an impact day-to-day with your skills and expertise, strengthening that relationship with our clients and team

What You’ll Bring

• A minimum of 5 years of experience providing PC support in a corporate environment
• Knowledge of PC repairs and PC builds
• PC configuration/troubleshooting skills
• The ability to identify potential process improvements
• Strong communication, interpersonal, analytical, and organizational skills
• The ability to work with minimal supervision and successfully execute multiple project responsibilities
• 50% travel to support additional offices, and for training, seminars, forums, and conventions
• An associate’s or bachelor’s degree (preferred)
• CompTIA A+ Certification or a Microsoft MCP Certification (preferred)
• Training in Microsoft Office and Windows Operating Systems (preferred)